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Customer service is digitally transforming-Are you ready?

Everywhere you look, digital transformation initiatives are taking hold across the enterprise. Customer service is no exception. Today, new digital technology options mean customers expect choice, flexibility, speed, transparency, and personalization from the companies they do business with—expectations that are only increasing.

How Basware took their customer service to a new level

Basware is known for delivering leading edge financial software that cuts costs, increases efficiencies, and reduces risks to an enterprise’s global operations. They help customers simplify operations and spend smarter by automating procurement and finance processes. What makes their offerings world-class is both the capabilities they provide and the way they provide them.

Splunk Stream 7.2 - Integration with Amazon VPC Traffic Mirroring

Recently, our good friends at Amazon Web Services (AWS) launched an awesome new product, VPC Traffic Mirroring. Here at Splunk, we are excited about this new capability as it allows our Splunk Stream platform to ingest this data, and send it on to any Splunk instance, in the cloud or on premises. Leveraging this capability allows Splunk users to collect specific network data from their AWS environment, and use it to fulfill security, IT Ops, or business-focused use cases.

New ConanCenter Improves Search and Discovery

We’re excited to announce the new and improved ConanCenter! Use our new center with an enhanced UI experience to discover your favorite Conan C/C++ packages. If you’re not familiar with Conan yet, it’s a decentralized package manager for C/C++ that empowers developers to share packages through a push-pull model similar to Git. ConanCenter is a central repository for open source Conan packages, created and maintained by JFrog.

5 Software Asset Management Predictions for 2020

Firstly, I would like to take this opportunity to wish you all a very Happy New Year. I am writing from my favorite coffee shop in Warrington, rather than undoing all the damage I did eating my own bodyweight in Ferrero Rochers over the Christmas break! I’m excited to share some of my Software Asset Management (SAM) predictions for 2020, and the coffee has kicked in, so let’s go!

The Importance of IT Service Management [What You Need to Know]

The importance of IT Service Management today cannot be overstated. Managing IT services has rarely been more challenging, and your users expect a lot from you. With Ivanti Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.

Deploy Application and Infrastructure Monitoring to Ensure Successful Migrations and Upgrades

Constant changes happen in today’s digital world. New versions of applications, databases, middleware, and virtualization technologies are being released regularly – at least once every 6-12 months. Patches and upgrades to operating systems and changes to anti-virus software are being released in weekly cycles rather than months. As DevOps gets adopted on a broader scale, changes to applications will be even more frequent.

How to Tell if You're Overspending on NAT Gateway (and How to Fix It)

We’re often asked what are some of the top areas where we see customers overspending? Data transfer costs from misconfigured NAT Gateway definitely tops our list as one of the most common. In this article we’ll walk you through five steps to find which data transfers you’re overspending on and how to you can eliminate those excess charges.

Embracing offensive tooling: Building detections against Koadic using EQL

This year at BSidesDFW, my local security conference, I highlighted a continuing trend of adversaries using open source offensive tools. The talk reviewed one of these post-exploitation frameworks named Koadic and walked through different ways defenders can build behavioral detections through the use of Event Query Language (EQL).