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Machine Learning CAN Help Your NOC Win the Battle

Rapidly increasing IT complexity, customer expectations around application availability and performance, and the importance of supporting new digital initiatives and services, taken together, are placing unprecedented demands on Network Operations Centers (NOCs) and IT Operations teams inside large, complex organizations like yours.

ITSM Incident Management + the Need for Speed

ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to an effective understanding of this structure is ensuring rapid resolution of IT issues.

Industry best practices for endpoint security

Lately, hackers on the lookout for vulnerable systems have kept the IT industry busy. While various OS and software vendors strive to keep their users’ data intact by providing timely updates, manually securing endpoints by applying these updates is challenging due to factors such as time, staffing, and IT budgets. To help admins out, we’ve compiled a list of some industry best practices you can implement to stay vigilant against cyberattacks and data theft.

timeShift(GrafanaBuzz, 1w) Issue 66

All Things Open, a conference focused on open source technologies, was held in Raleigh, NC this week and was bursting at the seams with over 4,500 attendees. Grafana Labs’ own Tom Wilkie gave his RED Method: How to instrument your services talk to a standing-room only crowd. We were excited to speak at and sponsor ATO and look forward to next year.

The Language of Incident Management

Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more. While this makes conversations heard across technical environments colorful and engaging, it also makes communications allegorical and metaphorical— opening them to variable interpretation.