ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. Beyond technicians logging into ServiceDesk Plus to execute requests, regular users can access the tool to raise requests for user management actions.

One month after launch Sentry 9 may feel as though it descended from heaven, but it didn’t simply fall out of the sky. It’s a release that was long in the making, touched by virtually every member of our application engineering team. We made 1979 commits to our getsentry/sentry repo alone, with 2698 files changed, 458546 insertions, and 166290 deletions.

Information technology (IT) administrators overwhelmed with the task of maintaining physical infrastructure as their networks expand into cloud and hybrid-cloud systems can now have an enhanced view of their entire IT infrastructure with GroundWork Monitor, a unified monitoring platform by GroundWork Open Source, Inc.

We’re all collectively trying to define observability (“o11y,” pronounced “olly”) these days, and, as Honeycomb is sometimes described as an event-based observability product, trying to define all the other words that go around o11y at the same time.

RapidSpike the web and real user application monitoring, analytics and security solution based in Leeds have appointed Gav Winter as their new Chief Executive Officer.

HTTP(S) checks are the most basic checks available on the Uptime platform, but they are by no means simplistic. Adding additional parameters provides important and useful statistics. Your basic HTTP(S) Check monitors a specific web or IP address, with optional parameters that provide additional functionality. It will likely be the first check you create, but the functionality of an HTTP(S) check allows for a variety of valuable escalation scenarios.

Many enterprises are delivering services to millions of customers every day, and one of their key challenges is to make sure they are never without service. Working at such a large scale requires organizations to streamline DevOps processes so they can minimize errors, reduce the burden on Site Reliability Engineers (SREs) and get fast visibility into potential issues.

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience made even worse.

Mattermost 5.0 has new features designed to improve productivity while enhancing security: Intercept and modify posts – customize Mattermost by creating plugins to automatically restrict, modify, censor and link posts, Advanced permissions – ensure everyone has the proper level of access with new system and team permissions schemes

(Editor’s note: This guest Mattermost Recipe was contributed by Brian Hopkins, a member of the Mattermost community.) Here’s the next installment of a new series of posts we’re doing on the Mattermost blog: Mattermost Recipes. The goal of these posts is to provide you with solutions to specific problems, as well as a discussion about the details of the solution and some tips about how to customize it to suit your needs perfectly.