Operations | Monitoring | ITSM | DevOps | Cloud

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Using Machine Data Analytics to Provide the Best Customer Experience - Don't Fly Blind

Running a modern application in the cloud is a complex task which requires clear, real-time visibility across your entire application stack and infrastructure. With SumoLogic you can fix problems before they negatively affect your customers' experience and make sure your application is running at peak performance.

Uptimia greets Spring with a fresh look

It has been around 2 years since we changed our looks, so it is right about time to try something fresh! In addition to design changes, we also updated our free tools - Website Availability Test and Website Speed Test. Even though Availability Tool functionality is the same, Website Speed Test tool has been redesigned completely - now we test website speed from 11 different checkpoints around the globe, to give you a good overview of how your website performs far away from your datacenters.

Goliath Technologies Launches Performance Monitor for VMware Horizon

Philadelphia, PA – March 6, 2018 – Today Goliath Technologies announced the release of their new Goliath for VMware Horizon product suite. This innovative product provides a different approach to VMware Horizon monitoring that brings together VMware Horizon session data, end user experience, metrics from the underlying infrastructure, and proactive application availability monitoring into a single product and console.

What Really Happens in IT During an Outage?

A typical workday for your IT team may go from calm to all hands on deck. When a problem occurs on your servers, you may not know the cause right away, but before you can start figuring it out, customers are blowing up your phone and monitoring systems. Everything you do from this point has a timestamp attached to it. If you wait five minutes to put up a status page, that could equal 100 people who have submitted tickets. The longer you wait, the more people you will have to get back to.

How to build a support team from the ground up

For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding and training the right person. There are a lot more mediocre and poor support advocates out there than there are excellent ones. And the excellent ones are probably pretty happy where they are.