PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our team looks forward to all year because it gives us a chance to connect with many of our shared customers who depend on ServiceNow for critical parts of their operations. This year is even more exciting for us since we’re launching the newest version of our ServiceNow integration for HybridOps teams.

For years, traditional infrastructure provisioning and management followed a specific operating model that depended on Network Operations Centers (NOCs) to process operational events. As enterprise companies started to undergo digital transformation, the cloud created a different operating model: One that was much more agile and, some would argue, more efficient—and would replace all other operating models to create IT homogeneity.

Over the last year or so, I experimented with different ways of getting customer feedback for Checkly. This post is about what worked for us and how I was totally wrong about chat widgets.

The state of IT Operations today is loud, noisy and fragmented. This means that your service desk teams, that may be using ServiceNow, JIRA or other tools, are suffering. Sounds all too familiar, right? We know that the noise and chaos exist, and we know that they cause major headaches for service desk teams. The real question is, can we control it with AIOps? To put it simply, yes, the RIGHT AIOps tools can help.

This post illustrates some practical examples of distributed context propagation. More detailed examples are presented in Chapter 10 of my book, Mastering Distributed Tracing.

As OpsRamp continues the steady drumbeat of how AIOps can transform IT operations management, the industry continues to validate our positioning with recognition, press, and more. Three recent analyst reports highlighted OpsRamp’s modern digital and IT operations management platform for dynamic performance insights and maximum visibility. The company’s inclusion in these reports validates the growing need for a unified digital operations command center.

Everyone understands the importance of branding for a site or online business. When you are running an online business, it is important to present the brand objective along with your products and services with the help of a proper brand logo. When you wish to draw the attention of the target audience, a high-quality, cohesive brand image can help you achieve the same.

Understanding the context of an IT incident can greatly reduce the MTTR and enhance the ability to determine the root cause. In an IT environment, ‘context’ is used to refer to the subset of information necessary to troubleshoot and diagnose an incident, or event. For some scenarios, the context may be the downstream dependencies after a high availability pair of firewalls goes offline, and in others, it may be the datastore in contention from multiple VMs.

If you’re running a production application, you need metrics. There are great products out there that allow you to gain visibility into how your application is performing, give some nice graphs, and charge you for it. In the Rails community, this is commonly achieved by using NewRelic and Skylight. But for some of us, we achieve visibility by using Prometheus and Grafana that we build and host ourselves.