Operations | Monitoring | ITSM | DevOps | Cloud

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Incident Management (class SRE implements DevOps)

In the previous video, Liz and Seth discussed how to make systems observable and how observability helps us diagnose failing systems, but didn't cover what to do when an incident grows beyond the ability of one person to do it all. In this video, you learn about the most important part of the incident management process – humans.

XenWinGo, Citrix Service Provider (CSP) DaaS Reduces End User Support Tickets by 20%

USACI is a Managed Service Provider (MSP) provides Software as a Service (SaaS) and Desktop as a Service (DaaS) solutions over Citrix XenApp and Citrix XenDesktop. They also offer public and private cloud services via their product, XenWinGo. The breadth of services which the organization offers can place a lot of pressure on their Citrix help desk professionals.

Top 5 Nonprofit Healthcare Organization Troubleshoots and Resolves Issue Impacting MEDITECH Users with Goliath Performance Monitor

Healthcare IT faces both complexity and urgency when dealing with end user experience issues that impact their EHR environments. In addition to the usual issues of frustration, delays, and inefficiency, patient care is impacted when healthcare workers can’t access critical applications via Citrix XenApp, Citrix XenDesktop, or VMware Horizon.

How Open Hardware Intends to Take Over Our World (Again)

In the 1980s, Open Hardware made our society shake with the irruption of a giant: IBM® It seems that now in 2018 history will repeat itself! Recently, we wrote on the blog a short story about supercomputers, as well as the big threat, without enough media coverage, about Spectre and Meltdown’s vulnerabilities. We will elaborate both articles in this post. We’ ll tell you about Open Architecture, Free Hardware and Open Hardware and their subtle differences.