Operations | Monitoring | ITSM | DevOps | Cloud

Discover how agentic AI enhances cybersecurity by augmenting security teams’ existing security tools and workflows. See how Retrieval-Augmented Generation (RAG) enables faster threat detection, streamlined investigations, and smarter incident response — empowering SOC teams to work more effectively. Join cybersecurity experts Lisa Jones-Huff and Mohammed Anas Khatri to discover how agentic AI can help your security team multiply its impact.

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.

In this episode, we welcome Naomi Buckwalter, Sr. Director of Product Security at Contrast Security, to chat about the evolving landscape of security threats and the dual role of AI in both facilitating and combating these challenges. We explore the increasing sophistication of modern phishing attacks and discuss how security teams must rapidly adapt to stay ahead of emerging threats. We debate the transformative impact of AI on the future job market, where personal qualities and soft skills may increasingly take precedence over traditional technical competencies.