Operations | Monitoring | ITSM | DevOps | Cloud

As enterprises scale in complexity, the infrastructure landscape is no longer just cloud or on-premises, it’s both. Hybrid is the new normal and it’s here to stay. And with that shift comes a new demand: a unified, scalable observability solution that works across the entire tech stack, from legacy hardware to cloud-native workloads. That’s where LogicMonitor comes in.

I’m pleased to announce the public beta of Honeycomb Hosted MCP, along with our first wave of one-click integrations for Cursor, Visual Studio Code, and Claude Desktop. We’re also very excited to announce that Hosted MCP is available on AWS AI Agents marketplace and for all Honeycomb plans (including our free plan!) at no charge. Honeycomb was built with a singular focus: how do we help teams become better at the art and craft of software development, delivery, and operations?

Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you also may start to wonder: How real is all of this? Is my organization truly ready for agentic AI?

There’s a certain comfort in the glow of your network operations center (NOC) dashboards. For some time, the sign of a well-run NOC was that sprawling bank of screens, each dedicated to a different domain. One for the WAN, showing link status. Another for the data center, tracking backbone health. A third for cloud consumption, pulling metrics from your provider. Each screen is a neatly bordered kingdom, diligently monitored by its own set of tools. As long as the lights are green, all is well.

As large language models (LLMs) grow more powerful, organizations are deploying agentic AI applications to tackle complex, multi-step tasks. With Amazon Bedrock Agents, developers can orchestrate these agents to manage tasks such as triggering serverless functions, calling APIs, accessing knowledge bases, and maintaining contextual conversations—all while breaking down complex user requests or tasks into manageable steps.