We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: We’d hoped that at this point in the global digital transformation, organizations had gotten further ahead with mastering availability but there’s still a long way to go.

BigPanda supports inbound integrations for alert ingestion out of the box; however, many IT organizations have older, rarer or custom-built tools that require a little more work upfront. Fortunately, BigPanda’s recently announced Open Integration Manager and Email Parser aim to streamline integrating these kinds of monitoring tools with the BigPanda platform.

Communication service providers are finding themselves at a crossroads – growing competition is exerting pressure on revenue and costs, while the need to revolutionize operations is pressing. The only way for providers to to set themselves apart from competitors is to deliver top-notch services and incorporate innovative technologies that will ultimately lead to growth and operational efficiency.

Software as a Service (SaaS) companies are constantly striving to ensure customers have an exceptional user experience when utilizing their service. The fierce competition in the modern business puts more pressure on companies to meet their customers’ expectations or risk losing them to a market rival. The success or failure of a solution and the underlying organization can rest on the ability to create an engaging and innovative user experience.

Level 4, Proactive Observability With AIOps, is the most advanced level of observability. At this stage, artificial intelligence for IT operations (AIOps) is added to the mix. AIOps, in the context of monitoring and observability, is about applying AI and machine learning (ML) to sort through mountains of data looking for patterns.

The barriers of entry in the service provider industry have come down-causing the MSP market to grow by nearly 33% last year and reaching nearly $355 billion by 2026.