Companies can take big strides toward “preventing preventable” incidents by minding what they measure. What’s in a name? In Measuring what matters, one of the panels at our RESOLVE ‘22 event, the three words in the title reflect a plan successful IT Ops teams have embraced to reduce the complexity of their reporting systems—resulting in a faster path for companies to make more effective use of all the IT resources at their disposal.

The pandemic accelerated digital transformation in the business world by forcing companies to double down on areas in which they’d already begun investing. The mass move to video conferencing solutions in industries such as healthcare and education are two examples. In other industries, companies were only able to survive by jumping into completely new areas: brick-and-mortar retailers diving feet-first into e-commerce after lockdowns and health concerns kept shoppers indoors, for example.

It is difficult to define a single, solid maturity model for IT Operations. As moderator Jason Walker, BigPanda’s COO, said in our RESOLVE ’22 event Bit by bit, maturity models in “almost every other domain of IT” have not turned into a workable set of guideposts and indicators in the Ops domain. We welcomed Insurity’s Lead Cloud Operations Performance & Monitoring Admin, Ronnel Vergara, to take the stage and talk over this high-level topic at our event.