Operations | Monitoring | ITSM | DevOps | Cloud

Context is fundamental to well-run tech operations, which require an understanding of systems, services, architectures, and teams to interpret the real-time data streaming in from observability and change systems. The delivery of context is crucial for effective operations performance. And it’s a universally important skill set for tech Ops teams to master.

The teams that keep IT services running all share one thing: a need for data and knowledge that spans their systems and tools. Yet, they often lack the vital cross-system context necessary to analyze and collaborate effectively to remediate incidents quickly. BigPanda is proud to announce new features and capabilities that enable you to leverage historical incident records and institutional knowledge.

Network performance plays a key role in service delivery, acutely impacting user experience. However, enterprise teams have long struggled with comprehensive insight into network performance and, when necessary, the ability to hold circuit vendors accountable.

Selector has received the 2024 Data Breakthrough Award for Data Observability Innovation of the Year in the Data Management category! This accomplishment marks the second year Selector has received a Data Breakthrough Award, winning Best AIOps Platform in 2023. In this post, learn more about this award and how it reflects our unique approach to data observability.

Selector offers comprehensive monitoring, observability, and AIOps solutions for service providers and enterprises. The process begins with collecting, aggregating, and analyzing multi-domain operational data from various sources, such as SNMP, streaming telemetry, syslogs, and Kafka. Selector then applies advanced AI/ML techniques to power features such as anomaly detection, event correlation, root cause analysis (RCA), smart alerting, and a conversational GenAI-driven chat tool, Selector Copilot.

While the Biden administration aggressively pushes federal agencies to modernize their IT infrastructures, ITOps managers are left wondering how to do so without making network management more complex than it already is. Modernization necessitates the addition of more tools, which can easily lead to tool sprawl and increase technical debt. Managers are already using multitudes of vendor-specific tools to monitor different devices and applications. The last thing they want is to add more.

Telco service providers face a unique set of challenges when it comes to service delivery. Their networks are complex and heterogeneous, and they need to be able to correlate events from multiple protocols and layers in order to quickly identify and resolve problems.