Automation takes repetitive tasks off professionals’ plates, empowering them to free up time to focus on more valuable activities. Moogsoft’s API-driven automation capabilities enable SREs to make better use of their time, leading to better results for the business.

An explanation of observability that highlights the role observability data play in supporting the active role of SREs as they reduce toil, improve uptime, and judiciously consume the error budget.

When the Nobel Prize for physics was announced in October 2021, one of the winners was Italian theoretical physicist Giorgio Parisi, whose groundbreaking research helped decode complex physical systems, opening the door for breakthroughs in mathematics, science, and artificial intelligence. Decoding complex physical systems? If the science thing didn’t work out, Parisi could have pursued a career in security operations.

“Have you tried shutting it off and turning it back on?” While AIOps won’t likely remove this query from our vocabulary any time soon, technology is certainly here to take on a bulk of the heavy lifting. For all-sized companies, service calls are still going to continue to pour in. And, there’s no sign of any of the world’s CompTIA certs going to waste in the near future. Still, thanks to AIOps, many jobs within the world of IT will become more streamlined.

IT Operations has a wide spectrum of roles and responsibilities. The positions range from level 1 (L1) operators to Site Reliability Engineers (SREs) and everything in between. L1 operators, for example, are (often) almost exclusively reactive. They feed off the constant stream of incidents reported by clients and events that are reported by monitoring and alerting systems. This is in contrast to SREs, who work at the other end of the spectrum.

What a year 2021 has been for us all. We are extremely proud of the continuous innovation and delivery of new features and functionality we have provided throughout the year, all while maintaining enterprise scale and uptime that could win awards. We’ve heard success story after success story from our brilliant customers, each unique in their own way. We couldn’t have had the successful year we’ve had without you, and it’s been our honor to be part of your success.

As enterprises begin to migrate away from device-centric management to a service-centric model of IT operations, it is vital that IT operations and management (ITOM) leaders start by addressing the need for comprehensive visibility across their IT infrastructure. Gaining a contextual view of your full-stack service topology, based on real-time collection of data, is necessary to keep pace with the speed of change inherent with today’s dynamic and fast-paced business environment.