If an incident occurs, do you know how to manage this issue from start to finish? Incident management is complex, particularly for IT professionals who face a sudden network or system outage that impacts business operations. But for IT professionals who understand the ins and outs of incident management, they can take the guesswork out of complex incidents.

One of the most impressive books on DevOps, “The DevOps Handbook”, emphasis three fundamental principles underpinning DevOps: systems thinking, amplify feedback loops, and continual experimentation & learning. Amplifying feedback loops is described as creating the right to left feedback loops, which helps corrections to be made continually, by Gene Kim in his blog post. But, let’s start with why we should do this in the first place.