The goal of a planned maintenance announcement should be to get the right people informed and confident about the upcoming maintenance. Here’s our guide to announcing scheduled maintenance, along with some examples from our friends who are doing it well.

In order to meet rising customer demands and the expectation of “real time, all the time,” digital operations is changing the way people work. And one of the most interesting macro trends is seeing how that impacts not just your IT Operations and Development teams, but also how the entire business is becoming involved in raising the level of responsiveness to customers.

The following article contains the new integrations, product features and other exciting announcements from OpsGenie in May.

How many servers can be managed by one system administrator? This question is pretty hard to answer since it depends decisively on the tasks that need to be operated. It is clear, however, that the amount of servers one engineer can manage has increased tremendously over the time, and is still growing. Public and private clouds, in combination with automation tools, enables us to automate many daily tasks. In a modern IT infrastructure almost everything can, and should, be automated.

Splunk helps IT operations (ITOps) teams simultaneously reduce their mean time to resolution (MTTR) and drive collaboration. To better understand Splunk, let’s take a closer look at the software platform, how it works and its benefits.

We pride ourselves at OpsGenie for being the most reliable and flexible alert and incident management solution. However, what happens when you simply don’t want notifications? Even with escalations, routing rules, and on-call schedules, you may want extra configuration on when you are notified, and for what types of alerts.

Before the philosophy of DevOps, developers would build products, services, and infrastructures , but the responsibility for maintaining them would shift to operators, aka system or IT admins. The DevOps philosophy removes the boundary between Operations and Development teams, making system reliability a shared responsibility of all parties.

While Jay-Z taught me about bringing DevOps into Marketing, it was Shakespeare who really grounded me in the customer experience. I remember learning in school about how Shakespeare’s plays were lauded for two main reasons.