It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident management solution providers that offer what looks to be competitive pricing—but it’s important to consider the bigger picture outside basic alerting and incident response.

We’ve talked about the increasingly-interconnected nature of cloud tools and the domino-goes-crashing-down effect thatcan happen when just one critical service has downtime. Web uptime is more important than ever, and it’s critical that these services we all rely on are up and running as often as possible.

Announcing the following new integrations: Salesforce Service Cloud, Updown.io, Splunk IT Service Intelligence integration

The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have the occasional blip in service. If downtime is inevitable, then it’s best to plan ahead so that you can be ready. After all, prior preparation prevents poor performance.