Operations | Monitoring | ITSM | DevOps | Cloud

(2018) Scrum roles explained - The Agile Coach - Ep. 3

This video introduces the people involved in the various Scrum ceremonies: Product Owners, Scrum Masters and Development Teams. Hosted by Jira Software Group Product Manager, Megan Cook, meet the people who will keep your project moving in the right direction in third video of the Agile Coach series.

(2018) Scrum artifacts - The Agile Coach - Ep. 4

This video introduces artifacts, which are the tools you make in the Scrum process and include the product backlog, the sprint backlog, and the increment with your definition of “done.” Our host, Jira Software Group Product Manager, Megan Cook covers these core artifacts and shares how the Jira team uses Artifacts themselves.

PagerDuty API Introduction

Learn how easy it is to get up and running with the PagerDuty API in just a few minutes. Harness automation in your incident response and digital operations by leveraging PagerDuty’s REST based API. This video covers basic concepts regarding APIs, REST and JSON. You will also be introduced to PagerDuty’s industry leading interactive API documentation that will automatically provide executable API code at your fingertips.

5 Best Practices for Resolving Errors Quickly

I love writing software, but I hate dealing with bugs. They take you away from what you want to be doing and often lead you into a rabbit hole. At Sentry—an open-source error tracking platform that provides complete app logic, deep context, and visibility across the entire stack in real time—we have a few tips that we’ve honed over time to make error resolution painless (ok, less painful), including an official integration with PagerDuty.

Improving Hospital Workflow with OnPage Alerting

At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement?

Machine Learning in IT & Digital Operations: Why Now, And What to Keep in Mind

You’ve just recovered from a critical application outage and your team is being asked to report on root cause and recommended remediation steps later this afternoon. Can you quickly analyze all the data, identify all the leading events, and discern which one was responsible for the cascading failure?

Incidents as we Imagine Them Versus How They Actually Are with John Allspaw

There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening.