2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come.

At StatusCake we’ve got a great range of integrations for alerting, today we want to take you through some of the advantages of using OpsGenie which differs from some of our other integrations in that it has several extra layers of setup beyond what can be configured in the StatusCake app.

Each day, dozens (sometimes hundreds) of incidents and maintenances are created on the Status.io platform. We’ve analyzed and studied thousands of these events to help us learn how to improve the tools based on our users’ needs. Today we’re announcing a couple of updates that enhance and streamline the incident and maintenance processes. Let’s dive in!