With 73% of IT and security professionals reporting an increased workload since hybrid and remote work started, ITSM is a game changer for your organization. By automating workloads and increasing visibility, you’re able to build up the resiliency of your IT operations and proactively resolve problems. But getting started can be hard. That’s why Bob Grazioli, Ivanti’s Chief Information Officer, sat down to share his perspective gathered over more than 25 years in the field.

In today’s rapidly evolving business landscape, effective management of IT assets is crucial for organizations seeking to optimize their operations and achieve sustainable growth. As companies expand their digital infrastructure, the need for robust IT Asset Management (ITAM) solutions becomes increasingly important. Among the leading providers in this domain is Atlassian, a renowned software company offering a range of products to streamline ITAM processes and enhance productivity.

In today’s technology-driven world, organizations rely heavily on their IT infrastructure to operate efficiently and stay competitive. However, managing the complex ecosystem of IT assets and ensuring their optimal utilization can be daunting. This is where IT Asset Management (ITAM) steps in as a strategic practice that enables businesses to gain better control over their technology investments, minimize risks, and maximize returns.

One of the most frequent questions when searching for IT Asset Management (ITAM) software is whether it's agent-based or agentless. The debate between these two is somewhat complex and has its intricacies, but we managed to compile everything you need to know in this article.