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Collaboration

How to tackle remote teams with these 5 interesting online tools

The Internet has enabled a level of collaboration like never before in history. With just a few mouse clicks, you can see other people on the other side of the world and work with them remotely on whatever you want. Remote work is becoming new normal in many organizations. Managing teams remotely sometimes even in different time zones, with poor communication, monitoring becomes complex, and team misalignment is paramount.

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

Expedite incident resolution with Analytics Plus app for ServiceNow

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

Mattermost and Jitsi come together to deliver deeper collaboration

One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.

10 Ideal Appointment Scheduling Tools

Companies need special scheduling tools to organize and plan events, tasks, and various facilities. The business executives and managers or various projects need to be well-versed in their upcoming course of action. They need to plan their week accordingly, to decide when to attend meetings, events, and when to attend to clients. By planning their whole day, they will have time to make payments and perform their respective roles and responsibilities without any hassle.

Get alerts in Microsoft Teams with our newest integration

What tool does your staff use most to communicate? If you’re like a lot of other companies, you may have recently started using Microsoft Teams. In April of 2020, Microsoft reported having 75 million users with a push of 31 million new users due to the COVID-19 stay-at-home orders. At Uptrends, we think it is important that our customers can get their monitoring alerts using the communication channels they use most, so we’ve added a new Microsoft Teams integration.

Getting started with Analytics Plus for ServiceNow | ManageEngine Analytics Plus

Introducing Analytics Plus for ServiceNow, an enterprise-focused IT analytics platform that helps your derive deep insight from your ServiceNow processes. With 150+ pre-built reports and dashboards, you can get started with analyzing your ServiceNow data in a matter of minutes.

How to ingest data from Trello into Elastic Workplace Search

In our previous post, we introduced the concept of the Elastic Workplace Search Custom Source API as a means of adding data for which a prebuilt content source integration isn’t available. We used a simple example — a CSV file of contact information — to demonstrate the process along with the use of the associated REST API. In this post, we explore ingesting data from a more complex organizational source: Trello.