Mattermost is well-known as a flexible, open source messaging platform. But what makes it even more useful is its ability to automate connections with bots and webhooks and to link up to external applications. These automations and connections are known as integrations. Many integrations are available off-the-shelf through the Integrations Directory. But there are lots of ways to create your own.
Does your team love tests? Unit tests, functional tests, systems tests, acceptance tests. They can seem like a lot of extra work, but they’re crucial to creating valuable, stable products. It’s never fun, though, when a test run breaks right before release and the scramble starts to fix the code and get release back on schedule. I can’t tell you how to not commit breaking code.
We love Mattermost and have been using it for seamless team communication. It simplifies document-sharing and team work to boost productivity. Recently, we asked ourselves a few questions: What if we could extend the capabilities of our favorite collaboration tool to cater to our clients? Better yet, what if anyone from the customer support or sales department could answer customer queries that originated from our website directly through Mattermost?
As an organization, we make sure to learn from our customers and transfer that learning in building a better product. This is a continuous cycle that keeps us ahead of our competitors. In our experience, we have observed that the Configuration Management Database is either a topic of fantasy or a nightmare for a lot of organizations. So, which one is your organization having? Fantasy or nightmare.
Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered twenty-three criteria and recognized fifteen providers in the ESM space.
Today, it’s hard to think about delivering business services without the support of IT. Since IT has become so rooted in the day to day operations of almost all kinds of business, the delivery model of IT functions resembles more of a service. This is why, majority of them have embraced ITSM as the standard way to deliver IT services. People have accepted ITSM globally.
For many organizations, Mattermost is valuable not just as a standalone messaging system for chatting with team members, but as a central system where conversations, tools, files, and workflows come together to help teams get work done. One of the most powerful ways to connect Mattermost with other tools and build more efficient workflows is through plugins, our system for extending and changing a Mattermost server’s capabilities.
Mattermost 5.18 ships with new features designed to improve security and help your team work more efficiently. Try these new features by downloading Mattermost 5.18 today.
