Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

7 Steps to Build an Awesome Service desk Knowledge Base

Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.

Hack your productivity with cognitive science

Efficiency tools are everywhere. Software, planners, lists, you name it. There’s a huge industry around helping you be more well-organized and effective at work. But you already have the most powerful efficiency tool available: your brain. Whether it’s your first job or you’re eyeing retirement, there are proven techniques you can use to amplify that big mass of neurons in your head.

Document sharing and collaboration with the Collabora Mattermost plugin

At Collabora, we use Mattermost, a convenient messaging system that allows us to stay in touch all day. We also use it for sharing documents and wanted to contribute to making the document collaboration experience better. That’s why we decided to create the Collabora Mattermost Plugin, which allows users to view and edit documents directly in Mattermost.

Best Tools for Git

Before diving into Git, it’s important to understand the concept of version control at a high level. While not all software developers utilize version control, nor is software development the only industry that does, it is becoming more mainstream every year. And you can bet you will be confronted with version control as a developer if you ever collaborate with others on a workplace team or on open source projects.

Manage People, Projects, and Tasks Efficiently with Taagly

With technology playing an important role today, it is just logical for businesses to use software solutions to streamline communication, improve operations, and enhance efficiency. A large number of companies use task management applications to improve their operations and enhance productivity. People and Tasks are two important elements that need to be managed well to eliminate bottlenecks and achieve success in business.

New Jira Cloud reports - Demo Den (November)

Discover the latest in Jira Software Cloud reports for next-gen projects. Ivan Teong, Product Manager, Jira Software, demos our first Kanban report for Cloud products, cumulative flow diagram and the re-invented sprint burndown report. Learn new ways to visualize your team's performance in the way YOU deem best. Plus, Ivan answers your "super-spicy" question: when are more reports from Jira classic coming to next-gen?

10 emerging trends that will unbreak your workplace in 2020

In my role as work futurist and evangelist of open work practices, I spend time in more workplaces than the average bloke (and have the frequent flier miles to prove it). I talk to people up and down the org chart about how they get work done day-to-day, the improvements they’re trying to make, and the challenges they face. What I hear is quite consistent from company to company: we crave more autonomy and meaning in our work.