Operations | Monitoring | ITSM | DevOps | Cloud

Here at incident.io, we provide a Slack-based incident response tool. The product is powered by a monolithic Go backend service, serving an API that powers Slack interactions, serves an API for our web dashboard, and runs background jobs that help run our customers incidents. Incidents are high-stakes, and we want to know when something has gone wrong. One of the tools we use is Sentry, which is where our Go backend send its errors.

Continuous Delivery for Puppet Enterprise (PE) is a tool for streamlining and simplifying the CI/CD process of your Puppet code. Continuous Delivery for PE offers a prescriptive workflow to test and deploy Puppet code across environments. ServiceNow includes a powerful Flow Designer. Why not combine Continuous Delivery for PE pipelines with the ServiceNow Flow Designer to improve and automate your change management process even further?

The cloud is easy and powerful—until it’s not. Once companies have customers, commitments, and compliance concerns, they often have to create cloud operations teams to manage the cloud on behalf of their fellow employees. Often, organizations that migrate to the cloud find themselves hampered by inefficient cloud operations if they haven’t standardized their IT procedures for operability.

Software programs today can be likened to a complex stew, with multiple ingredients sourced from disparate places. In software, open-source tools are a major ingredient. According to the 2020 Open Source Security and Risk Analysis (OSSRA) report produced by the Synopsys Cybersecurity Research Center, 99 percent of the codebases contain at least one open source component, with open source comprising 70 percent of the code overall.

Go, an open-source programming language backed by Google, makes it easy to build simple, reliable, and efficient software. Go’s efficiency with network servers and its friendly syntax make it a useful alternative to Node.js. All network applications need well-tested features, and those developed in Go are no different. In this tutorial, we will be building and testing a simple Go blog.

It’s one of those questions that’s tossed around the internet quite regularly. “Is DevOps dead?” Is there a genuine reason to think that DevOps is on its last legs? Or are authors just trying to get clicks by making controversial statements? Let’s look at some of the main justifications given for raising this question: I’ll come back to these points shortly.

When incidents inevitably occur in your software stack, managing them well could be the difference between losing customers and building trust with them. In this article, we’ll give you and your team some best practices on how to prepare for managing incidents. It’s crucial to define service ownership, a declaration process, and practice all of it. With a little planning now, you'll be able to cut your incident response time drastically.