Bus Factor is a measure of risk to a project or organization due to the loss of key personnel. For software engineering teams, a low bus factor (meaning only a few people hold critical knowledge or skills) can lead to complications that result in product failures.

Encryption is a fundamental part of nearly every modern application, whether you’re storing data, sending data to customers, or sharing data between backend services. Most organizations have a data encryption strategy, and nearly every web page is using HTTPS, thanks to initiatives like Let’s Encrypt. But setting up encryption isn’t a one-time initiative. Over time, the certificates backing modern encryption expire and need to be replaced.

Traditional monitoring has become insufficient for managing complex systems. Modern infrastructures consist of numerous interconnected services, and simply monitoring individual metrics and logs fails to provide a comprehensive view. This is where observability becomes crucial.

Cloud storage solutions can provide public sector organisations with a high degree of flexibility when it comes to their storage needs, either public cloud based, or in their own private clouds. In our previous blog post we looked at the economic differences between these two approaches. In this blog we will explore some of the security best practices when using cloud storage, so that you can ensure that sensitive data remains securely stored and compliance objectives are met.

In the ITSM world, automation is no longer just a luxury—it’s essential. Automation empowers organizations to enhance operational efficiency, reduce expenses, and boost service reliability. That said, achieving true, sustainable results with automation can be challenging and often comes at a significant cost. Successful delivery of automation requires a clear vision and the strategic adaptation to align with evolving goals and incorporate agility.

There’s no shortage of new developer tools promising to reduce toil and improve productivity. But investing in the latest technology can require a leap of faith organizations can no longer afford to make. Leaders need assurance that the investment they’re making will pay off, quickly.