Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.

The tech industry is on the cusp of a revolution, driven by the rapid adoption of AI and Gen AI. At Civo Navigate London 2025, Josh Mesout (Chief Innovation Officer at Civo) explored the ways in which enterprises are leveraging these technologies to drive productivity and innovation. The conversation highlighted the challenges of scaling and running AI, including infrastructure bottlenecks and data access issues, but also showcased the potential for AI to transform industries and business models.

Want Flyway to run checks on all your staging databases? Or switch migration logic based on RDBMS version? TOML-based environments and resolvers make it simpler, and more secure.

Matt discusses how to set up MySQL to a local desktop in order to run data. He recommends using Speedscale's free proxymock tool to help avoid app crashes and continue.

We’re back from Civo Navigate London! Our seventh in‑person conference where sovereignty meets AI. Attendees walked away with fresh workshops, bold talks on data sovereignty, and hard‑won insights on how the cloud must evolve. Real‑world AI demos, cutting‑edge AI talks and authentic collaborations proved the cloud’s future is now. Conversations that turned into collaborations, governments asking the hard questions and developers swapping playbooks. The cloud isn’t a monolithic wall; it’s a thriving community that builds, learns, and defies the status‑quo.

Resolve CEO Sean Heuer and COO Ari Stowe break down how agentic AI is redefining enterprise IT, by enabling digital “FTEs” to collaborate, make decisions, and drive a Zero Ticket IT future.