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How do enterprises turn AI from experimental potential into real-world software delivery value — without slowing down, breaking security, or sacrificing reliability? At {unscripted} 2025, Amit Zavery — President, Chief Product Officer, and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal for a candid fireside chat on the future of AI in the enterprise, the role of platforms in unlocking developer productivity, and why"AI-native" only works when speed, security, and reliability move together.

Engineering orgs track AI maturity, production readiness, incident preparedness, and a dozen other standards. Each one usually lives in its own scorecard, which makes it hard to see where the org is actually stuck. For this Feature Friday, our Principal Product Manager Christine Byun walks through the new All Scorecards report, now in private beta. In this demo: Birdseye showed you one standard in detail. All Scorecards zooms out so you can see the whole engineering org at once.

AI is transforming how businesses operate and leaders are being held to higher expectations. Service must be unified, intelligent, and resilient across your entire organization, not patched together and slowed down by legacy constraints. Learn how Atlassian’s AI-powered Service Collection, including Jira Service Management, Customer Service Management, Assets, and Rovo, enables teams to meet this moment.

Last year, we went fully agent-based at Rootly. Cursor, Claude Code, Codex, all of it. The productivity gains were real. However, Rigel, senior engineering manager at Rootly, started noticing a pattern emerging in his team.

Relying on AI and interns to build custom traffic replay tools is a scalability nightmare that introduces security risks, brittle code, and massive maintenance costs...use Speedscale instead. Learn more: speedscale.com.