For the digital workplace team at ABN AMRO, it wasn’t just the COVID-19 crisis itself that was unexpected. If you’d have told us in January 2020 that – within a few months – our tooling and capability would be the subject of direct and regular attention by the board at our company, we would have had trouble believing that, too. ABN AMRO has long had quite a special focus on employee experience in general.

The final episode in the MIT Sloan School of Management CIO Symposium series took place on 14th October and ended with a focus on digital transformation, offered by a diverse set of business leaders across a range of industries. The previous two episodes focussed on the shift in workplace and how enterprises are handling the new normal.

Today’s Tip focuses on one of Catchpoint’s core functionalities: our real user monitoring or RUM solution. While recording and replaying transactions with Catchpoint’s synthetic monitoring offering is undeniably robust and powerful thanks to our 830+ worldwide monitoring locations, it doesn’t change the inherent value of live data when it comes to analyzing real user experience.

The head of AXA IM’s proximity services discusses the importance of creating a digital experience during the lockdown in France. I remember a discussion I had with a senior manager at AXA Investment Managers (AXA IM) right at the beginning of what in France has been termed the “confinement” – or “lockdown” in the UK.

Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way of getting real-time information on all their workstations automatically and without effort. “With ServiceNow I had the feeling of having something the best of its class,” he told us, shortly before his retirement earlier this year.

We’re thrilled to have earned the distinction of being recognized as a Customer’s Choice in the October 2020 Gartner Peer Insights’ ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics (NPMD) category Gartner Peer Insights’ Customer Choice distinctions “recognize vendors and products that are highly rated by their customers.” Everyone thinks they have happy customers, but how do they know they do?

Recently, Catchpoint participated in the virtual Networking Field Day. As a presenting sponsor, we spoke about the importance of network monitoring and the shift in enterprises’ strategic initiatives supporting user experience monitoring. For an hour, the discussion focused on how the digital experiences for employees and customers are converging. Enterprises are shifting to measure and monitor the tenets of reachability, availability, performance, and reliability.

Whenever a file transfer, instant messaging, email, or Wi-Fi failed in the office, an employee could stand up and walk over to deliver the message in person. It certainly didn’t grind their workday to a halt. But as organizations have grown globally, so has their reliance on digital collaboration—the critical tools and services that enable employees to remain productive when working together.