IT professionals are now adapting to a remote environment and learning to manage a distributed, homebound workforce. From a technical standpoint, the process of setting up a remote workforce is well-known. For this blog post let’s dive into one step of the process, which is arguably the most important, user experience monitoring.

Digital Experience firm analyzes employee sentiment on the IT service they’re receiving IT experience management software company Nexthink is revving its efforts to help companies measure and improve how employees feel about their IT environments with a new release of its platform.

Over the past few months, many organizations have transitioned their employees from mostly onsite to fully remote work environments. Now we’re entering into a phase where roughly 30% of the workforce will soon head back to the office, while the rest continue to work from home.

As odd as it might sound, I think these past few months have done a lot of good for IT, and following the recent news from Nexthink last week, I actually feel optimistic for many enterprises out there that might be struggling. Hear me out. Right now, there are millions of people working in new, flexible work environments that didn’t even exist six months ago.

Recently, one of my buddies moved to a new apartment. As an extreme binge-watcher, he tried all different combinations for positioning his 65-inch 4K TV and leather recliner in almost every single sq. ft of the living room. The only flexibility he did not have was in choosing an Internet Service Provider (ISP) for his new house. As a backend dev professional, it did not even matter to him as long as he was getting a 150Mbps internet connection.

IT teams face many visibility challenges due to the massive shift to remote work due to the Coronavirus outbreak. This includes the variability of home network environments, reliance on SaaS and cloud applications, the unpredictability of Internet transport, and higher congestion than ever before. How do you overcome these monitoring challenges?

In today’s Tip of the Day, I’ll be going over what’s new in our latest release “Yosemite”, named after Yosemite Falls, located in California’s Yosemite National Park. We periodically roll out our GUI updates, not, as we’ll see in today’s video, just to apply a fresh coat of paint, but to re-engineer the entire frontend and backend – allowing our users to enjoy a totally integrated monitoring platform.

IT’s role in the modern workplace has never been more critical and complex than right now. IT is pressured to roll out new technologies and drive innovation all while providing instant support for end users in an ever-changing workplace. Employees expect to work with the best tools in tech, from wherever they are, and however they choose.

Today we launched the next generation of our digital employee experience (DEX) management platform, Nexthink Experience™. We strongly believe that this technology will shape the future of end-user computing and I cannot help but think back nostalgically to how this entire journey started.

We are proud to announce the next generation of our platform, Nexthink Experience™, a cloud-native solution that equips IT with the ability to proactively manage Digital Employee Experience (DEX) for continuous optimization. With a groundbreaking set of new capabilities, IT no longer has to struggle to answer the question “how do I solve this issue?” For the first time, they can prioritize issues, pinpoint causes, and resolve computing problems across their entire infrastructure.