Most business verticals are now digitized. Consumers prefer online shopping, rather than going to a store. Within a few clicks, you can purchase any item of your choice and get it delivered to your doorstep. One of the key reasons for online businesses gaining popularity is their time-saving nature. So, the main goal of any website should be to deliver the best end-user experience.

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses some of the important takeaways from our recent on-demand webcast on improving service reliability.

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.

I have good, bad, and good news for you. Let’s start with the first good news: After three months of uncertainty, several countries are starting to reopen their economies and plan their way out of the pandemic. It appears there is finally some light at the end of the tunnel.

There has been a lot of talk about transforming employees’ digital experiences, but what does this really mean, and how can it be achieved? This is what Nexthink and its partner Fujitsu are solving each and every day. Employee experience refers to the evaluation that employees make regarding their work environment.

The recent shift to remote work has been anything but subtle for millions of people and their companies. And like many in IT Ops, our customers have been preoccupied with maintaining an error-free VPN experience. But that’s often easier said than done. Luckily for them, VPN issues that would normally take weeks to resolve are being turned around in minutes with Nexthink’s patented technology.

Most remote employees are probably familiar with a security practice known as multi-factor authentication (MFA), even if they cannot technically define it. If you’ve ever tried to complete an online purchase and were met with a string of security questions or received a one-time password (OTP) on your mobile device—then you’ve participated in an MFA process.

Close your eyes for a moment and think of the least tech-savvy person in your family. Ok, open them. This person, even with their limited tech skills, probably understands that the farther you stray from your Wi-Fi router, the worse your connection will be. Incredibly, Chris and I can count between us over a dozen customers whose IT support teams failed to consider this one factor. How could something so simple fly under the radar of enterprise IT?