The phrase just a few months ago has never seemed to cover more ground than it does today. Well, just a few months ago, Nexthink commissioned a study with Vanson Bourne to find out the real state of the Digital Employee Experience. Vanson Bourne reached out to 3,000 IT leaders and employees across major markets in the USA, United Kingdom, Germany and France.

Right now, millions of people are working remotely for the first time, and they’re doing so on company laptops and mobile devices. And with millions of these devices now offsite, this throws but one more wrinkle in tech support’s security plans—in addition to worrying about insecure networks and malware attacks, IT must also safeguard against physical theft. Yes, device encryption is the logical fail-safe for such a scenario and a must-have for any remote IT setup.

Missed our webinar on remote work digital experience? Watch the recording here. It’s no secret that many IT departments are scrambling to support hundreds, and in some cases, thousands of new remote workers. Last week over 700 IT Operations leaders and professionals registered for our Remote Work digital experience webinar because right now these people are facing unprecedented pressure to keep their companies productive and their employees free of technology disruptions.

The past several weeks have been anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. After two months, and hundreds of use cases, we’ve picked the top remote work problems that enterprise IT departments are solving with Nexthink.

With millions of employees recently making the jump to remote work, some IT departments are finding themselves on unfamiliar ground, and with newfound stress and pressure. The stakes seem higher now. IT cannot visit an employee’s desk or stop them in the hallway whenever they encounter an issue, they now have to solve problems proactively and remotely. But for some companies, the switch to remote work has been smooth and painless.

COVID-19 has caused an explosion in employees having to work remotely to maintain social distancing and prevent the rapid spread of the coronavirus. While a large remote workforce can place enormous strain on enterprise applications and hybrid infrastructure, IT operations teams must ensure that their employees can get the job done without frequent interruptions. At the same time, customers can no longer dine out or go to shopping malls, shifting to online services and mobile apps to meet their needs.

The shift to remote work has taken place almost overnight for many companies, creating enormous challenges for both IT and employees. There are no months of planning, pilot rollouts, or performance stress tests. IT teams are being asked to implement massive changes on a daily basis, despite being vastly overworked and under-appreciated, all while maintaining focus and professionalism.