Operations | Monitoring | ITSM | DevOps | Cloud

Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

Take a Proactive Approach to Enhance your IT Operations User Experience

IT staff are consistently being flooding with problems resulting from end-user service delivery issues, requests from senior management and stakeholders, as well as attempts to make plans to future-proof their systems. By taking a proactive approach to managing your IT environment you can stop firefighting and make decisions to help increase efficiencies. This results in quicker resolution time and better user experience.

Cracked - 5 Annoying Compliance Problems for IT & Flexible Work

Are most companies right now thinking ‘everybody back to the office’, or ‘remote work forever’? My guess is neither. There is still too much uncertainty for businesses to lean heavily towards one option or the other. Instead, flexible work makes the most practical sense right now and I imagine that won’t change for some time. Yet, with flexible work can come plenty of compliance problems that can frustrate even the most agile and experienced of IT departments.

Accelerate Observability with Catchpoint and Wavefront

Web applications have evolved from static pages with minimal user interaction to a dynamic intuitive interface that delivers advanced functionality. the complex architecture of these applications makes it necessary to monitor and maintain application health, performance, and end-user experience. Catchpoint’s monitoring platform provides all the tools you need to track application performance.

Monitoring User Sentiment

In this Tip of the Day installment, we look at Catchpoint’s latest telemetry point: user sentiment. Last month, we announced this new kid on the block to the Catchpoint platform. During the mid-summer timeframe, we’ll be offering our commercial customers the ability to collect and analyze user sentiment alongside Synthetic, Network, Endpoint and RUM data.

Through the crisis: ABN AMRO #1

Our ‘Through the Crisis’ series shares customers’ IT challenges and successes from the COVID-19 quarantine and remote work surge. Here, Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) explains how ABN AMRO’s companywide Engage surveys came to be of as much interest to board members as they were to the Digital Workplace team.

Through the crisis: ABN AMRO #2

Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, in our second instalment from ABN AMRO, Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) details a number of Nexthink-facilitated use cases that helped their employees enjoy a superior remote work experience throughout the quarantine.

IT Eases WFH Transition, Cuts Down Agency's Bureaucracy

Though there is an entire industry devoted to telling you otherwise, most people prefer to work for large organizations. On the one hand, their appeal makes perfect sense. Big employers offer higher salaries, better benefits, and a longer employee tenure. Yet, there are some noticeable wrinkles that come with life in a large organization. Chief among them, bigger companies often exhibit a poor overall Digital Employee Experience.

Tip of the Day - Beyond Alerts

Alerts are one of the main reasons why we monitor. Having a robust Alerting Tool can ensure proactive notification of issues and allows for quick access to the data required to troubleshoot the issue(s). This video provides insight into the Catchpoint Alert Monitoring solution, showing you what to do after the Alert along with some very helpful links to make sure you've configured your Alerts so they provide the information you need.