Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.

Watch this session to learn how analytics can help you: Use insights from past projects to mitigate potential risks in current projects, Meticulously track the progress of projects using essential project management tools such as burn down, and burn up charts, and Review the overall project status and task status, and initiate corrective action, if necessary.

Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.

The Success Navigator saves you time and effort by quickly assessing your digital transformation readiness and providing clear recommendations on the prescriptive actions that can be taken to successfully achieve your business outcomes faster.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.