Operations | Monitoring | ITSM | DevOps | Cloud

Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps to help our customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at servicenow.com/crisisresponse for customers to access free of charge through September 30, 2020.

Five things to consider for reinvigorating your optimization efforts. Remember that one amazing toy you simply HAD to have as a kid? It’s all you could think about. Every day without it actually felt painful. But when you finally managed to save up enough money to buy that wonderous thing…what you ended up with was a huge disappointment. It didn’t do what was promised. It broke easily. It was cheaply made. And it quickly was added to your heap of discarded playthings.

Here at ServiceNow we think people should be able to work the way they want to, not according to the rigid dictates of legacy software. Thanks to the Now Platform, help is on the way. The Now Platform Orlando release features new AI and analytics capabilities designed to make work, work better for people. We call this group of capabilities Now Intelligence. Now Intelligence enhances IT, employee, and customer workflows, so every department in your company can work smarter and faster.

Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal employees and citizens. Having joined the ServiceNow team less than a year ago and having previously worked in the federal government, I was fortunate to hear our federal customers share their dynamic stories and learn more about the steps they are taking to accelerate their modernization journey.

The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.

A quick checklist for deciding when delegated development is right. Sprawl and lack of governance continue to keep Enterprise Architects up at night. Unfortunately, their efforts to enforce logical control over application strategy and building often just frustrate departments needing an immediate solution to a problem. Rogue IT tools pop up and security risk increases. A 2019 Forbes Insights survey found that 1 in 5 organizations have experienced a cyber event due to an unsanctioned IT resource.

Whether we’re creating or managing on the fly with microservices, serverless compute, or containerization and APIs, digital rules everything around us. From IT operations, service delivery and asset management to even the fundamental makeup of our company’s core products and services, it’s all gone—or going—to the cloud.

Let’s assume that the average Australian university graduate enters the workforce somewhere between the ages of 21 and 24, bringing with them a qualification (or two, or three), a fierce determination to establish a secure career, and a finely-tuned radar for what’s authentic and what’s fake news.