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[Webinar] Solve process-based problems to transform IT organization

This on-demand webinar covers:

  1. The challenges organizations face in their journey to compliance and how to handle them
  2. How to bring accountability and clarity to your processes
  3. A unique approach to customized risk assessment
  4. Approaching regulations and standards: Case studies of the GDPR and ISO 27001
  5. A framework to help you build a platform for compliance

New partner app helps banks process emergency loans

ServiceNow partner INRY has released a Small Business Loan Management app based on ServiceNow® Customer Service Management (CSM) technology. This digital workflow solution delivers transparent, compliant and efficient lending experiences. The goal is to reduce bank overhead and small business distress during the COVID-19 pandemic.

7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more

Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.

How our customers are innovating through the pandemic

“Pandemic response experience” is not the first line you’d expect to see on a CIO’s resume. As a deadly new virus spread across the world in recent weeks, however, IT leaders everywhere have been scrambling to ensure their employees stay safe, connected and productive. At the same time, we all need to protect top line revenues, ensure the customer experience doesn’t miss a beat, and avoid any disruption to customer operations.