Operations | Monitoring | ITSM | DevOps | Cloud

Business moves fast. As organizations push to constantly transform and stay ahead of competition, they must consider how they’ll support ever-growing internal- and external-facing demands in every aspect of their business operations. To innovate and change at such a demanding pace, and meet customer expectations, IT service management and operations teams must come out of their silos to converge into service operations (ServiceOps).

Whether you are working with limited resources or simply want to manage what you have more effectively, resource scheduling is an important part of project management that’s all too often overlooked. Project managers are starting to embrace a range of tools and platforms to support their resource scheduling needs. 56% of respondents to a recent survey said their enterprise uses tools for resource management. ‍

The best practices and principles of the IT Infrastructure Library (ITIL) 4 show IT service management (ITSM) service providers the importance of building a strong infrastructure that creates business value, adapts to change, tracks capabilities, and embraces automation. Without collaboration between ITSM service providers and different functions of the enterprise, however, the benefits of ITIL 4 best practices are minimized.

In 2023, K-12 schools are becoming more dependent on technology than ever before to enhance students’ learning experiences. The use of devices in teaching has seen a significant rise. For example, 42% of teachers used technology daily in 2016, but in 2019 this number rose to 67%. Given this surge in tech usage, IT administrators in K-12 schools face the challenge of managing these assets and providing support.

Generative AI has the world thinking about automation now more than ever before. The Information Technology Infrastructure Library (ITIL) has prioritized it from the start. ITIL has advocated for automation as a transformative tool for organizations to deliver business value, accelerate change, and reinvent service configuration management. By handling mundane tasks, automation can empower people to do more innovative and effective work.

Approximately 65,000 new implementers will be needed by 2027 as a result of AI, according to research by ServiceNow and Pearson. The time is now to enter this dynamic and high-growth field. Let’s explore what an implementer is, how the role is changing, and how you can prepare to fill an open position.

ChatGPT captured our collective imagination when it burst into the mainstream last year, setting off a hype cycle that hasn’t abated. The enterprise is where generative AI (GenAI) will become more than tech’s newest shiny object. GenAI is transforming the way we work, unlocking new efficiencies, driving productivity, and creating employee and customer experiences we never could have imagined. ServiceNow is at the forefront of this transformation.

I’m excited to announce that ServiceNow has been named a Leader in the Forrester Wave™: Digital Process Automation Software, Q4 2023. We credit this acknowledgement to our performance and strategy in governance, end-to-end orchestration, and AI. Additionally, we believe this recognition is made possible by the unwavering support of our customers, their innovative use of the Now Platform, and their valuable feedback shared with analysts.