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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

10 Tips for Increasing Operational Efficiency

Operational efficiency is crucial to the success of your company. Improving efficiency is a combined effort of measuring and refining processes, employees, technology, and financials. The goal is the continual improvement of these aspects to maintain and increase your business’s operational efficiency. Do you want to learn more about enhancing your operational efficiency? Check out StartingPoint, the platform for customer success and service management!

2021: The Year We May Be Able to Predict

Although our Head Geek Leon Adato may have attempted to predict 2020 last year, no one could’ve prepared us for what was to come. Today as we work from various remote spaces including our living rooms, kitchens, bedrooms, or any room where we can find a good Wi-Fi signal, it’s hard to think of what our situation will look like in 2021.

What Is Help Desk Software?

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support for technology-related issues in the company, the help desk plays a critical role in keeping employees and the business up and running. Laptop keeps freezing? Bluetooth keyboard won’t connect? Dreaded BSOD? When employees run into these issues, they need help fast.

The future of work in federal healthcare agencies

Unique HR challenges for federal healthcare agencies As a human resources specialist, you’re being challenged like never before. In addition to meeting traditional demands such as quickly and efficiently attracting, hiring, and retaining quality employees, you’re also facing new challenges, including pressure to make your workforce more efficient, modernize employee processes, and work within ever-tightening budget parameters.

Element AI acquisition brings better, smarter AI capabilities for customers

Think about the impact of artificial intelligence (AI) capabilities on something as ubiquitous as search. We all use search in our everyday lives, and our preferred search engine responds with pages and pages of highly relevant information, definitions, reviews and recommendations, history, and so much more. But this type of consumer-life use case can be miles away from how we use search in the enterprise. In that context, what may seem simple gets a lot more complicated.

Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.

Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.

Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal

Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.  

SupportCenter Plus 11.0 demo: The help desk software for world-class customer support

The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.

Setting up a service catalog for your remote workforce with ServiceDesk Plus

In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.