Management visibility is critical. Over and over again, communication survey results paint a vivid picture of employees that want to truly connect with their senior leaders, feel engaged in the company's strategic direction, and be respected and trusted. Hearing from the boss is proven to be an essential foundation for creating satisfaction for employees, particularly in a service organization that requires high levels of leadership and employee trust.

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

As a world leader in professional services, Deloitte knows how to innovate and meet client requirements to a high standard. The professional services network uses ServiceNow IT Business Management and ServiceNow digital workflows to operate efficiently and deliver on client projects. Once Deloitte had achieved initial success with query management, the team began examining opportunities to use ServiceNow to digitise workflows across the organisation.

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there are slew of challenges to keep in mind. Tackling those migration challenges has led organizations to hybrid IT—an environment of technology infrastructure that lives partially on-premises and partially in the cloud.

Operational efficiency is crucial to the success of your company. Improving efficiency is a combined effort of measuring and refining processes, employees, technology, and financials. The goal is the continual improvement of these aspects to maintain and increase your business’s operational efficiency. Do you want to learn more about enhancing your operational efficiency? Check out StartingPoint, the platform for customer success and service management!

Although our Head Geek Leon Adato may have attempted to predict 2020 last year, no one could’ve prepared us for what was to come. Today as we work from various remote spaces including our living rooms, kitchens, bedrooms, or any room where we can find a good Wi-Fi signal, it’s hard to think of what our situation will look like in 2021.

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support for technology-related issues in the company, the help desk plays a critical role in keeping employees and the business up and running. Laptop keeps freezing? Bluetooth keyboard won’t connect? Dreaded BSOD? When employees run into these issues, they need help fast.