A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways. We’ll start with a stat that most anyone will appreciate: In the average enterprise, about 60% of incidents are generated by machines (servers, storage, network routers, etc.) instead of people, ServiceNow research finds.

Every business has a CEO. And especially in today’s environment, most CEOs face challenges. Business continuity, employee productivity, customer service, to name a few. If they didn’t know it before, COVID has made CEOs realize that outdated, offline processes are slowing them down, frustrating employees and customers, and costing them too much. With winter approaching in half the world, one could say CEOs feel they’re being left out in the cold.

Accenture is renowned as a global leader in technology consulting and outsourcing, with 500,000 employees serving clients from a range of industries, across 51 countries. The organisation uses the Now Platform to transform how it gets work done and is also a long-standing partner. At Knowledge 20, Accenture was named ServiceNow’s Global Partner of the Year.

Reopening the workplace is a complex, dynamic process. Workplaces have diverse footprints—traditional offices, manufacturing floors, call center operations, retail locations, and more. Some industries have no choice but to return, while others have more flexibility. Yet companies across all industries must be able to manage the new reality of work with agility and resilience.

It’s been more than seven months of forced work from home for many of us, particularly in the United States. That’s six months in which our spouses, our kids, and our parents became our colleagues. And I don’t know about you, but I’m starting to feel a little antsy. If this Wall Street Journal article is any indication, I’m far from alone. Despite an initial boost in productivity, cracks in the remote work experience are clearly starting to emerge.