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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Introducing Statusy - An Open Source Status Page Aggregator

A quick walkthrough of Statusy—an open-source status page aggregator that centralizes service monitoring for your team. Created by Yash Jain at Squadcast, Statusy simplifies tracking with a unified dashboard and flexible notifications. Set up in minutes and keep your team informed! Statusy is fully open source.

What is Enterprise Incident Management? Process and Software

Enterprise Incident Management (EIM) is a game-changer for organizations that want to keep their IT operations running smoothly. Whether it's a minor glitch or a full-blown system outage, managing incidents efficiently is crucial to minimizing downtime and keeping your business on track. But what exactly is Enterprise Incident Management, and why should you care?

Getting Started with Ruby on Rails in 2024 - The Complete Development Environment Guide

Overview Ruby on Rails is a web development framework written in Ruby that helps developers build websites and applications quickly. It uses an MVC (Model-View-Controller) structure to organize code and make everyday tasks easier by following simple patterns instead of complex configurations. Rails also helps with database management and includes security features to protect against common threats. It's famous for building websites and apps, especially for startups, and powers well-known platforms like GitHub and Shopify.

Elevate your ITOps skills with BigPanda University

Are you ready to take your IT operations to the next level and unlock the full power of the BigPanda AIOps platform? Our engaging online learning platform empowers professionals like you with top-notch training and certification opportunities. Our carefully designed courses allow you to learn at your own pace and convenience through asynchronous learning. Whether you are a seasoned IT expert or just starting, our courses cater to all skill levels.

PIR in Incident Management: How to Conduct a Successful Review

Incidents are inevitable. No matter how well-prepared your team is, something will eventually go wrong. But what separates high-performing IT teams from the rest is how they handle these incidents after the dust settles. Enter the Post-Incident Review (PIR) in Incident Management—a crucial process that not only helps teams understand what went wrong but also ensures that they’re better prepared next time.

Incident Communication Best Practices - 6 Tips To Improve Incident Communication

If there’s one thing for certain – you can expect IT incidents in 2024. These could be cybersecurity incidents, system outages, or even just degraded performance. Despite the severity, even mild degraded performance can affect your users negatively. Maintenance without proper communication can decrease your reliability. Moreover, outages are costly.

Beyond the Blue Screen: Insights from the Microsoft-CrowdStrike Incident

In the wake of the Microsoft-CrowdStrike incident on July 19, 2024, Squadcast community has been actively reflecting on the lessons learned from this disruptive event. This global outage, affecting 8.5 million Windows machines, has served as a critical case study for incident management and operational resilience.

Data aggregation: Benefits and how it works

Data aggregation includes systematically collecting, transforming, and summarizing raw data from multiple sources. A unified, consistent view helps IT teams analyze vast amounts of information, uncover patterns, and derive actionable insights for informed decision-making. In our case, it’s all about enhancing incident management.