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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

bigpanda

The human element of implementing AIOps

Sep 18, 2024 By Rachel Pearson In BigPanda
When implementing new tech, the challenges don’t end at tool selection, purchase, and initial deployment. You can have the best technology in the world, but it won’t help your organization if no one uses it. Many teams look to AIOps solutions like BigPanda to reduce noise, improve workflows, and resolve incidents faster through AI and automation. Bringing in a new platform is part of the equation. The other part is organizational change management to support platform adoption.
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ilert

Enhancing Postmortem Reports with AI

Sep 18, 2024 By Zsuzsanna Borovszki In iLert
Postmortem reports are essential in incident management, helping teams learn from past mistakes and prevent future issues. Traditionally, creating these reports was a slow, tedious process, requiring teams to gather data from multiple sources and piece together what happened. But with AI and Large Language Models (LLMs), this process can become faster, smarter, and much less of a headache.
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pagerduty

Revolutionizing Remote-Location Operations With PagerDuty Automation

Sep 17, 2024 By Joseph Mandros In PagerDuty
Consistency is key in today’s ultra-competitive retail environment. Whether a customer walks into a store in New York City, London, or Tokyo, or shops online, they expect the same seamless and personalized shopping experience, regardless of where they are. These consistent experiences are what creates customer loyalty and keep them coming back From an IT perspective, delivering these experiences across multiple distributed locations presents unique challenges.
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incidenthub

A Step by Step Guide to Checking if a SaaS is Down

Sep 17, 2024 By Hrishikesh Barua In IncidentHub
Modern businesses depend heavily on Software as a Service (SaaS). Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. SaaS is not limited to being used by software development teams. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.
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Demo Roundups! Digital Operations Resiliency

Sep 16, 2024 By PagerDuty In PagerDuty
Guest Chris Duke, DevSecOps Coach at BT, explores why PagerDuty is the perfect ally for turning his organization outage-ready and shares some of their Incident Management best practices in an "Ask me Anything" session with Solutions Consultant Tesh Ruparell. Solutions Consultant Nick Castle shows how PagerDuty's Enterprise Incident Management, combined with AIOps and Automation capabilities, ensures fast incident resolution by automatically dispatching the right teams for quick fixes at scale, creating a proactive approach that helps maintain SLAs, drive innovation, and protect revenue.
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squadcast

The Future of SLOs in DevOps: Navigating Common Pitfalls in SLO Management

Sep 13, 2024 By Vishal Padghan In Squadcast
As the technology landscape continues to evolve, so do the methods by which organizations ensure optimal service delivery. Service Level Objectives (SLOs) have emerged as one of the most critical metrics in DevOps and Site Reliability Engineering (SRE), acting as a bridge between reliability and performance. SLOs reflect the target reliability of a service from the perspective of the user, providing measurable standards to maintain quality.
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onpage

Using LLMs for Automated IT Incident Management

Sep 13, 2024 By Gilad Maayan In OnPage
Large language models are algorithms designed to understand, generate, and manipulate human language. State-of-the-art large language models include OpenAI’s GPT-4o, Anthropic Claude Sonnet 3.5, and Meta LLaMA 3.1. They are built using neural networks with billions or even trillions of parameters. They are trained on vast datasets that can include text from the internet, books, code, and other information sources.
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squadcast

Jira and ServiceNow: A Comparative Analysis for Effective Incident Management

Sep 12, 2024 By Spandan Pal In Squadcast
Incident management isn't just a buzzword—it's critical to keeping operations running smoothly. When systems fail, the ripple effects can be costly. For enterprises, maintaining service continuity and keeping customers satisfied depends on quick, efficient incident responses. That's where tools like Jira Service Management (JSM) and ServiceNow come in.
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pagerduty

Preparedness as a Competitive Advantage: Building Resilience Year Round

Sep 12, 2024 By Jason Flint In PagerDuty
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream impacts that can lead to disappointed customers, lost revenue, deferred processes and even legal action if the downtime is considerable. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” They are part of the normal course of business.
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