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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Do Veterinarians Go Oncall? And How Does It Work?

Veterinary clinics typically operate during standard 9–5 business hours. But emergencies don’t follow a schedule. Having the option to reach an on-call veterinarian through a dedicated after-hours emergency line provides peace of mind not only for pet owners, but, believe it or not, for veterinarians as well. So how does ONCALL work for veterinary clinics? Find out more through our Doggy Explain video.#dog.

How to set up Alert Routing rules effectively

Different incidents need different levels of attention. Some need a phone call at 3 AM and others can wait until morning. Alert Routing rules are what let you act on that understanding without doing it manually every time. An effective routing setup does three things: Getting all three of these working is what makes a routing setup useful.

Global Industrial Leader Coordinates Severity 1 Incidents with Clarity and Speed

“The first 15 minutes of a Sev-1 incident often determine the next 15 hours.” For a multi-billion dollar global industrial leader, managing Severity 1 incidents across a complex, distributed infrastructure is a high-stakes operation. When systems go down, the impact is felt instantly across production lines and global logistics.

What is Ambient AI in Healthcare? Revolutionizing Clinical Care, Efficiency, and Outcomes

You probably use ambient AI every day without even knowing it. When your Apple Watch is telling you to stand up after sitting too long, your CGM recommends you eat a snack, or even when your smart home lights dim around the time you go to bed, every night…that’s ambient AI. Among other things, ambient AI is there to help you stay healthy, tracking what you do in the background and making decisions based on your previous actions and preferences.

On-call Engineers - Stop Incidents before They Turn into Disasters

Critical incidents don’t follow your schedule. With SIGNL4, you’ll ���������� �������� ���� ���������� - even while you sleep. SIGNL4’s mobile app delivers critical alerts that can ���������������� ������������ ��������, ensuring you �������� ���������������� ��������������, ����������������. ������������ ����������������: Real-time alerting via mobile push, SMS, email, and voice calls Mobile push notifications that can override “Do Not Disturb” Built-in on-call scheduling Persistent alerts that repeat until acknowledged Customizable ringtones and notification sounds.

Win by Being Bold

Everyone your sales team is reaching out to is drowning in emails. The way to cut through isn't to send more of them. It's to get personal, get creative, and get bold. That's the philosophy baked into incident.io's sales culture: experiment constantly, celebrate the inputs as much as the wins, and never play it safe. This video gives you a real look at what it's like to be part of a sales team at one of the most exciting startups right now. There are many more wins to come, and we want the right people here for them.

SharePoint Online outage on March 6, 2026

On March 6, 2026, SharePoint Online experienced a disruption that prevented some users from loading sites, accessing files, or authenticating successfully. The incident did not affect every user, but reports came in from multiple regions including North America and Europe. StatusGator detected the problem early through user outage reports and triggered an Early Warning Signal before Microsoft officially acknowledged the issue.

Escalation policy for critical incidents

When a critical incident triggers, there’s no time to figure out who to call. That decision needs to be made well before the incident arrives. A dedicated escalation policy for critical incidents gives your team a clear path to follow the moment things go wrong, rather than leaving it to whoever happens to be around. This guide covers the key decisions involved in building that policy.