On July 19th, a widespread technical failure crippled operations across industries, resulting in lost revenue, wasted operating costs, and damaged customer trust. For businesses that had built trust by providing reliable and resilient services, this had both an immediate and a lasting impact.

Global outages and disruptions have become an inevitable reality for the modern enterprise. As digital dependencies deepen, organizations must effectively manage disruptions or risk damage to their customer experience, brand reputation, and bottom line. Today, we’re thrilled to unveil the latest innovations for the PagerDuty Operations Cloud.

The Industrial Internet of Things (IIoT) industry is experiencing rapid growth and transformation, driven by advancements in connectivity, data analytics, and automation technologies. The number of connected devices and sensors is constantly growing and is expected to be around 18.8 billion by the end of 2024. More and more manufacturers rely on automation every day. ‍

Are incident reviews about learning or tracking actions? This question has sparked recent debate in incident management circles, including in my recent panel at SEV0 and in Lorin Hochstein’s post. Should the goal of an incident review be learning, or should it focus on tracking actionable improvements? When is the right time to discuss actions, and are they picked up just to make us feel better? From my experience, learning from incidents and identifying actions are inseparable.

Effective incident alerting is crucial for businesses to maintain smooth operations and customer satisfaction. Incidents often generate multiple alerts, each requiring timely and transparent handling to ensure a swift resolution. Ensuring transparency throughout the incident alert process can be challenging. This is where SIGNL4 steps in, offering a comprehensive solution that enhances transparency at every step of incident alert handling.

Staying on top of your third-party Cloud and SaaS service outages is crucial to maintain the reliability of your own applications. Like many modern teams, Slack might be your communication tool of choice. You can keep up with such incidents by pushing these events to a Slack channel. There are different ways of pushing incident events to Slack. In this article we will explore how to integrate IncidentHub incident lifecycle events using an incoming webhook.

A Forrester Consulting Total Economic Impact study, commissioned by PagerDuty, reveals that the PagerDuty Operations Cloud delivered a 249% return on investment (ROI) and a net present value of $4.01 million over three years.* The study shows that after adopting the PagerDuty Operations Cloud, organizations reported improved operational efficiency, better incident management, and significant cost savings.

david.arrowsmith • Oct 03, 2024 In today’s competitive and fast-paced retail environment, service availability is paramount to delivering exceptional customer experiences. As an ITOps Manager or Site Reliability Engineer in a large retail enterprise, you're tasked with managing complex, interdependent systems that support vital business functions such as supply chain operations, point-of-sale (POS) systems, and inventory management.

First, let me give you proof that AI didn’t write this. The discerning human is learning that a significant portion of the media they consume is AI-generated or at least AI-enhanced. AI readers will likely crawl this post and distribute it to those the algorithm deems to be likely prospects for our product.