Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

Automate your critical workflows with AI agents in 5 steps

Apr 28, 2026 By Sam Chun In PagerDuty
Many teams remain bogged down by operational chaos and manual drudgery, even with access to a variety of automation solutions. These tools often operate in silos, creating disconnected islands of automation that require significant human effort to bridge. Agentic AI offers a path forward, creating a cohesive system that can intelligently and autonomously handle complex operational workflows.
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onpage

Why Response Speed Is the New Bedside Manner: What Hospitals Can Learn from Patient Behavior Research

Apr 28, 2026 By Ritika Bramhe In OnPage
When we talk about patient experience in hospitals, the conversation usually centers on clinical outcomes, bedside manner, or discharge satisfaction scores. But a growing body of research suggests that something far more basic, how quickly and clearly a care team communicates, may matter just as much. This isn’t just true inside the hospital walls.
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signl4

Alert Fatigue: The Silent Reliability Killer in Modern IT Operations

Apr 28, 2026 By SIGNL4 In SIGNL4
By Doreen Jacobi, CEO of Derdack Corp Modern IT environments generate a high volume of alerts intended to improve detection and response. However, increasing alert volume does not necessarily improve operational outcomes. Alert fatigue is not simply a function of quantity. It is a predictable consequence of how humans process repeated stimuli, manage limited cognitive resources, and make decisions under sustained load.
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bigpanda

What is IT incident management? How does agentic ITOps help?

Apr 27, 2026 By BigPanda In BigPanda
Imagine you’re in the middle of a critical project, and suddenly, your system crashes. Or it’s the middle of the night, and your server goes down, affecting countless users. While no enterprise can avoid all IT incidents, how you handle them can significantly reduce their impact. Fast, effective IT incident management is critical, as major incidents are increasingly costly.
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pagerduty

SRE agent vs. traditional engineer: 7 key differences

Apr 27, 2026 By Sam Chun In PagerDuty
The role of a Site Reliability Engineer (SRE) is evolving. The focus has shifted from simply working harder during an outage; A new kind of teammate is here to help: the SRE Agent. But what are the key differences when you compare an SRE agent versus a traditional site reliability engineer? This isn’t just a superficial change. It signifies a fundamental alteration in how teams construct and sustain dependable services.
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Do Hospitals Still Use Pagers in 2026? Why They're Not Secure (And What's Replacing Them)

Apr 27, 2026 By OnPage Corporation In OnPage
Are hospitals still using pagers in 2026? The answer might surprise you. In this video, we break down why hospital pagers are still used today, the security risks of pagers, and whether they meet HIPAA compliance standards. While pagers have long been trusted for their reliability, many healthcare organizations are now re-evaluating their role in modern clinical communication. We also explore why pagers are considered insecure, including the lack of encryption, no read receipts, and limited communication capabilities, all of which can impact patient care and coordination.
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obkio

What Is Mean Time to Resolve (MTTR)? (And How to Improve It)

Apr 24, 2026 By Andrii Kernitskyi In Obkio
Every minute a network incident goes unresolved costs your company money. Lost productivity, missed SLAs, degraded user experience, and, in other cases, direct revenue loss. For IT teams and network admins, the pressure to resolve incidents fast isn't just operational, it's existential.
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onpage

Best Call Routing Software for On-Call Teams in 2026 (After-Hours & Emergency Routing)

Apr 24, 2026 By Ritika Bramhe In OnPage
Most teams don’t go looking for “call routing software.” They’re trying to solve something more immediate: calls coming in after hours, no clear owner, and something important getting missed.
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onpage

Do Hospitals Still Use Pagers in 2026? Pager Replacements

Apr 24, 2026 By Michelle Chua In OnPage
Remember the small rectangular devices that could receive short messages? Some may think of it as an outdated device that people have long forgotten about, while others still use it to this day. Pagers, although becoming less and less relevant, are still used by many large hospitals that deem them an essential tool for their day-to-day critical communication. But in 2026, are there pager replacements in the market?
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