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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Beyond Connectivity: The Expanding Role of APIs in DevOps and Incident Management

In today’s hyperconnected world, APIs are no longer just tools for integrating software—they are the driving force behind modern DevOps and incident management strategies. As organizations prioritize speed, scalability, and resilience, APIs have transformed from being enablers of connectivity to essential components in streamlining workflows, improving collaboration, and accelerating incident resolution.

Home Call Survival Guide

Whether it’s your first or hundredth home call shift, preparing yourself both physically and mentally is crucial. These shifts can be unpredictable, demanding, and emotionally taxing, making it essential to prioritize your well being while maintaining your readiness to provide the best possible patient care. By adopting effective time management, organization, and healthy strategies, you can confidently navigate the unique challenges of home call shifts. Key Takeaways (TL;DR)

Honeybadger and ilert: smart incident response

We're thrilled to announce a native integration with ilert, combining Honeybadger's full-stack application monitoring with ilert's real-time alert routing and on-call management platform. ilert handles alert routing, escalations, and on-call scheduling, ensuring critical issues always reach the right person at the right time.

Survey: 88% of Execs Expect an Incident as Large as the July Global IT Outage Within the Next Year

By Debbie O’Brien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst.

New ServiceNow Integration (Beta) Powers More Efficient ITSM

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.