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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Slack outage on May 14, 2026

May 15, 2026 By Colin Bartlett In StatusGator

On May 14, 2026, users across multiple regions began reporting problems with Slack, including messaging failures, sign-in issues, and problems loading attachments and images. While the outage did not affect every user, reports quickly showed the issue was widespread enough to disrupt business communication for organizations around the world. StatusGator identified the incident through customer outage reports and triggered an Early Warning Signals alert at 14:21 UTC.

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What broke when engineering went fully agent-based

May 15, 2026 By Rootly In Rootly

Last year, we went fully agent-based at Rootly. Cursor, Claude Code, Codex, all of it. The productivity gains were real. However, Rigel, senior engineering manager at Rootly, started noticing a pattern emerging in his team.

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Why IT Teams Choose OnPage Over Opsgenie: 5 Key Benefits

May 15, 2026 By Ritika Bramhe In OnPage

With Atlassian announcing the sunsetting of Opsgenie, IT teams, MSPs, and cybersecurity professionals find themselves at a critical crossroads. Technical leaders are actively searching the market for reliable opsgenie alternatives to keep their infrastructure running smoothly and minimize downtime. While migrating platforms can feel like a frustrating chore, it’s actually the perfect opportunity to upgrade your incident response strategy.

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Product Update - May 2026

May 15, 2026 By Hrishikesh Barua In IncidentHub

IncidentHub's latest product updates include a new Business plan with Teams support, early outage detection v1, and more integrations with ticketing systems. The public status now includes a disable feature. As before, many features are driven by feedback, and I am grateful to all our customers who have shared their feedback with us.

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When the Report Cannot Tell the Story: Building Incident Programs That Capture as They Respond

May 15, 2026 By AlertOps In AlertOps

Two weeks after a payments outage took a regional bank offline for ninety-three minutes, the post-incident report landed on the CIO’s desk. It ran forty pages. It named the failed service, the ticket numbers, the restoration steps, and the engineers who paged in. It did not answer the question the board had actually asked, which was why the on-call team had spent the first forty-one minutes chasing a downstream symptom rather than the upstream cause.

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Problem Management vs. Incident Management

May 15, 2026 By AlertOps In AlertOps

Why Fixing Incidents Is Only Half the Work Fixing an incident is not the same as solving a problem. In enterprise IT operations, that distinction carries significant operational weight. Organizations that treat every disruption as a discrete, isolated event to be resolved and closed will continue to encounter the same disruptions, on the same infrastructure, from the same root causes. The cycle does not end because the underlying problem was never addressed.

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Jira Notifications Management: The Enterprise Guide to Routing, Reducing Noise, and Closing the Loop

May 15, 2026 By AlertOps In AlertOps

Jira is the system of record for engineering work at nearly every enterprise that runs agile delivery. It tracks epics, stories, bugs, sprints, releases, and the long tail of technical debt that keeps platform teams awake. What Jira was never designed to be is an alerting system.

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LLM Observability: Lessons From MLOps w/ Maria Vechtomova (Cauchy)

May 14, 2026 By Rootly In Rootly

For nine years, Maria Vechtomova was shouting about monitoring. Nobody cared, until LLMs arrived. As co-founder of Cauchy, Databricks MVP, and one of the most followed voices in MLOps, Maria has watched the field evolve from hand-built experiment trackers to today's flood of observability tools, and her central claim might surprise you: globally, nothing has changed. The fundamentals are the same: track your code, data, and models so you can roll back when something breaks.

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First Look at the Next-Generation OnPage Enterprise Web Management Console

May 14, 2026 By OnPage Corporation In OnPage

Get a first look at the next-generation OnPage Enterprise Web Management Console, a modernized platform designed to help critical response and operations teams across IT, Healthcare, and other industries improve visibility, streamline communication workflows, and respond faster from one centralized interface.

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New Features, Same Flow for Healthcare Professionals: Inside OnPage's Next-Gen Enterprise Web Console

May 14, 2026 By Michelle Chua In OnPage

You requested, we implemented it. OnPage’s new web console with an improved and more modern interface design is coming to you in the next few days! But we’re aware of how difficult it is to introduce change for healthcare organizations. Not because clinicians and hospital admins are averse to learning new tools. But more so because they’re wary of anything that may come in between them and their patients, taking away their valuable time from care delivery.

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