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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

squadcast

Incident Response Automation: How It Works & Why It Speeds Up Resolutions

Nov 8, 2024 By Vishal Padghan In Squadcast
The speed at which you respond to incidents can make or break user satisfaction, team morale, and business continuity. Whether it’s a server crash, a security breach, or a software bug affecting users, rapid and efficient incident management is key to maintaining a strong reputation and minimizing operational downtime. And while traditional manual responses have worked in the past, automated incident response is now paving the way for faster, smarter, and more efficient handling of these issues.
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zenduty

The 9 Best PagerDuty Alternatives in 2024

Nov 8, 2024 By Aman In Zenduty
As tech grows more dynamic, SRE (Site Reliability Engineering) teams constantly seek smarter, more efficient tools to manage incidents and alerts. While PagerDuty has been a go-to solution, many teams are discovering the limitations of outdated legacy tools. With high costs, rigid integrations, and feature bloat, it’s understandable why so many are exploring PagerDuty alternatives that offer streamlined, budget-friendly, and innovative solutions for incident management.
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Demo Roundups! Automation Standardization (Workflows)

Nov 8, 2024 By PagerDuty In PagerDuty
Join PagerDuty’s Solutions Consultants Bobby Zimmerman and Justyn Roberts to discover how combining technical automation with human-driven processes can reduce manual interventions, streamline repetitive tasks, and increase operational efficiency. Level up your digital operations expertise with PagerDuty Demo Roundups — a series of live, interactive webinars where you can deepen your knowledge in the Operations Cloud and see how PagerDuty can work for you. Each 1-hour session presents a hands-on demo that showcases PagerDuty’s capabilities in real-time followed by Q&A.
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onpage

Site Reliability Engineer's Guide to Black Friday

Nov 7, 2024 By Zoe Collins In OnPage
It’s gotten to the point where Black Friday reliability prep has to start on…well Black Friday. This year, 32% of consumers in the US claimed that they were going to start their holiday shopping in July-October. Plus, Black Friday isn’t the only day eCommerce businesses have to worry about, now we have Cyber Monday, Travel Tuesday, and the thousands of Prime Days from Amazon.
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Incident.io

Lessons from 4 years of weekly changelogs

Nov 7, 2024 By Pete Hamilton In Incident.io
Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week The numbers themselves are not the goal, but the consistency of this habit and what it represents for our customers and our team is very real, and special to me.
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bigpanda

Operationalizing AI for IT operations

Nov 6, 2024 By Conor Castronovo In BigPanda
Advances in artificial intelligence are rapidly transforming the IT operations landscape. According to Enterprise Strategy Group, 85% of organizations use or plan to deploy AI across many functional areas, including IT operations. Among its many benefits, AI can help ITOps teams: AI has immense potential to transform how IT operations, service management, and infrastructure teams function. Adoption is the first step toward creating organizational change.
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