Operations | Monitoring | ITSM | DevOps | Cloud

Incidents are inevitable. Spending three meetings arguing over whether your incident management process is actually improving is slightly more avoidable. Either way, avoiding adverse conditions begins with one element: consistent measurement. For most teams, a handful of incident management KPIs provide a reliable picture of performance from the moment something goes wrong through to final resolution.

Configuration Management Databases (CMDBs) have long played an important role in IT Service Management, providing a structured record of technology assets, their configurations and relationships. For enterprises managing complex IT environments, they remain a valuable foundation for understanding infrastructure and supporting operational processes.

For a small practice, choosing an electronic health record system affects nearly every part of the working day: documenting visits, prescribing medications, reviewing results, scheduling appointments, and submitting claims. The right choice should fit your clinical specialty and the way your team operates.

If your company lives in Microsoft Teams, your on-call schedule should live there too. An on-call schedule in Microsoft Teams means anyone in a channel can see who is on call right now, reach that person with one mention, and trust that the answer is correct without opening a separate tool or a stale spreadsheet. This guide covers the options Teams gives you out of the box, where each one breaks down, and a step-by-step setup that works for engineering, IT and support teams of any size.

Building automation systems help facility managers monitor equipment, optimize building performance, and detect potential issues before they become major disruptions. However, detecting an issue is only the first step. Ensuring the right technician receives and responds to a critical alarm is equally important. Johnson Controls Metasys is a building automation system (BAS) that enables facility teams to monitor and control HVAC equipment, lighting, energy usage, and other connected building systems.

The best incident management software in 2026 depends on your team’s response workflow: OnPage for SMB and enterprise IT and digital operations teams prioritizing persistent critical alerts and on-call escalation, PagerDuty for large organizations with complex routing and integration requirements, and incident.io for engineering teams coordinating incidents in Slack.

I don't write SQL. Not by hand anyway. That might sound like a confession, but it's true of most analysts (and engineers) now. In the 9 months since joining incident.io I have built headcount models for hiring decisions, a Slack bot for assigning new customers, guidance for our AI data analyst, and a couple of internal web apps. If you asked me which of those counted as "analysing data", I'd struggle to say. A lot of that comes down to the "commercial" part of the job title.

See how a Google Cloud outage took major brands like Home Depot offline, and why digital experience monitoring spots failures before status pages update.