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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

signl4

Eliminating Manual Steps in Alerting Processes

Mar 19, 2026 By SIGNL4 In SIGNL4
Many alerting processes still rely heavily on manual work. In some situations, this is necessary – for example, when human approval is required. However, in many operational and incident-response scenarios, manual handling is simply the result of outdated workflows. In these cases, automation can significantly improve response times, efficiency, and reliability.
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bigpanda

How agentic ITOps overcomes observability tool gaps

Mar 18, 2026 By Conor Castronovo In BigPanda
As enterprise ITOps teams monitor increasingly complex, cloud-based, containerized systems, traditional observability practices are struggling to keep up. As IT infrastructure complexity increases, the typical response is to layer on more monitoring, logging, and instrumentation.
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Incident.io

How Catalog changes the game for long-term maintenance

Mar 18, 2026 By Article In Incident.io
Every incident platform needs to know who owns what. Which team owns which service. Which backlog to send follow-ups to. Which escalation path to page when something breaks. The problem is that most platforms encode this ownership logic separately in every configuration: alert routing, workflows, ITSM ticket syncing, and more. Each one maintains its own copy of the same information, in its own format.
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incidenthub

Product Update - March 2026

Mar 18, 2026 By Hrishikesh Barua In IncidentHub
IncidentHub's latest product updates focus on improving the public status page, adding integrations with ticketing systems, private status page ingestion, and making the notifications more useful to the end user. Some of these improvements are driven by user feedback. Feedback is what makes the product better, and I am personally grateful to all our customers who have shared their feedback with us.
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bigpanda

How agentic AI for ITOps overcomes observability tool gaps

Mar 18, 2026 By Conor Castronovo In BigPanda
As enterprise ITOps teams monitor increasingly complex, cloud-based, containerized systems, traditional observability practices are struggling to keep up. As IT infrastructure complexity increases, the typical response is to layer on more monitoring, logging, and instrumentation.
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Beyond the pager: what to do when Opsgenie sunsets

Mar 17, 2026 By incident-io In Incident.io
OpsGenie is going away in 2027, forcing a migration decision for thousands of teams. But this isn't just a tooling swap — it's a rare chance to upgrade how you respond to incidents. Because the real pain in incident response isn’t paging. It’s everything that happens after the alert: coordination, clarity, communication, ownership, and follow-through. Most teams solve this through heroics and tool-juggling across chat, tickets, and docs. That approach doesn't scale.
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incident.io product showcase: Post-mortems

Mar 17, 2026 By incident-io In Incident.io
A full walkthrough of our completely rebuilt post-mortems experience. We cover AI-generated first drafts from your incident data, accuracy review, inline rewriting, a collaborative editor with live incident context, meeting notes with Scribe, and management tooling including dashboards, exports, and analytics. Post-mortems are included in incident.io Response. AI features and Scribe are available on Pro and Enterprise plans.
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pagerduty

Announcing the 2026 State of AI-First Operations Report

Mar 17, 2026 By PagerDuty In PagerDuty
For years, our annual State of Digital Operations report has been the industry benchmark for understanding how organizations manage incidents, build resilience, and evolve their operational practices. Each year, we survey hundreds of business and operations leaders worldwide to capture the challenges, priorities, and emerging practices shaping digital operations.
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interlink

Event Intelligence for Agentic IT Operations

Mar 17, 2026 By david.arrowsmith In Interlink
Modern IT teams are experimenting with AI agents. But individual agents, working in isolation are not enough. To truly achieve Agentic IT Operations, organisations need a platform — one that coordinates, governs, and contextualises AI-driven actions across the entire IT landscape. That’s where Interlink Software comes in.
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