Operations | Monitoring | ITSM | DevOps | Cloud

Low-priority incidents are easy to deprioritise in the moment. Each one feels small and manageable. But without a proper escalation policy, they pile up quietly and reviewing them later often tells a different story. A simple escalation policy is usually all it takes to keep them from slipping through entirely.

Setting up an escalation policy for the first time can feel like standing at a crossroads with no clear sign pointing the way. You could escalate based on severity, by team, or by who’s available and all of them are valid. Knowing which one fits your situation is the hard part. Think of this guide as your compass for that decision.

Artificial intelligence has moved far beyond experimentation. In 2026, AI systems are embedded into customer support workflows, clinical decision support tools, fraud detection engines, and internal copilots across nearly every industry. Adoption is accelerating quickly. According to McKinsey, 23% of organizations are already scaling agentic AI systems, while another 39% are actively experimenting with them. Yet the path to reliable production AI remains uncertain.

On March 2, 2026 at 23:30:24 UTC, we experienced an issue where the Zoom AI scribe was unable to join calls, rendering Zoom meeting transcription unavailable for all users. On March 2, 2026 at 23:30:24 UTC, we experienced an issue where the Zoom AI scribe was unable to join calls, rendering Zoom meeting transcription unavailable for all users. The issue persisted from approximately February 28 through March 5, 2026.

Post-mortems are one of the most consistently underperforming rituals in software engineering. Most teams do them. Most teams know theirs aren't working. And most teams reach for the same diagnosis: the templates are too long, nobody has time, and nobody reads them anyway. These aren't wrong observations. But they're symptoms, not causes. The actual problem is that somewhere along the way, the post-mortem stopped being a piece of communication and became a compliance artifact.

Jobs in the technological sector have been shrinking. The Chief Economist at Glassdoor states that in the first half of 2025, tech employment shrank by an average of 1,583 jobs each month. Looking at tech employment cumulatively, it has declined by 1.9% since peaking in 2022. Despite this downturn, opportunities still exist for skilled professionals who can adapt to evolving industry demands. Companies continue to invest in high-impact positions that drive innovation, efficiency, and growth.

Israel’s healthcare system is widely recognized as one of the most digitally advanced in the world. Electronic health records are deeply embedded across hospitals, and platforms like Chameleon sit at the center of clinical operations. Patient data is captured, structured and accessible at nearly every stage of care delivery. But digital maturity alone does not guarantee operational efficiency.

Amazon Web Services remains one of the most popular cloud providers, with 200+ services in 39 regions across the world. Like all providers, they have their share of outages. In 2025, IncidentHub detected 38 AWS outages, of which the one on October 20th had the most widespread impact affecting hundreds of SaaS providers simultaneously. Payments were disrupted, students lost access to classrooms, developer tooling degraded, and some IT teams experienced alerting gaps.