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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

interlink

Event Intelligence for Agentic IT Operations

Mar 17, 2026 By david.arrowsmith In Interlink
Modern IT teams are experimenting with AI agents. But individual agents, working in isolation are not enough. To truly achieve Agentic IT Operations, organisations need a platform — one that coordinates, governs, and contextualises AI-driven actions across the entire IT landscape. That’s where Interlink Software comes in.
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The Incident You Never Had: Deterministic Simulations w/ Will Wilson (Antithesis CEO)

Mar 17, 2026 By Rootly In Rootly
Most reliability engineering happens after something breaks. Will Wilson thinks that's the wrong place to be. As co-founder and CEO of Antithesis, the autonomous testing platform that just raised $105M in a Series A led by Jane Street, Will has spent years building the infrastructure to catch failure modes before they ever reach production. His starting point is uncomfortable: the testing practices most teams rely on are structurally incapable of finding the bugs that cause real incidents.
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Incident Response Reimagined: Accelerating Resolution with AI Agents

Mar 16, 2026 By PagerDuty Inc. In PagerDuty
Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention. Manuel Reis, Software Developer at PagerDuty, demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.
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8 Video Workflows That Optimize IT Operations

8 Video Workflows That Optimize IT Operations

Mar 16, 2026 By OpsMatters In OpsMatters
It wasn't that long ago when Agile revolutionized IT workflow, introducing a feedback-forward process that ensured each project task was perfected and approved before moving on to the next. To execute a task with high precision, an assigned team needs a reliable arsenal of tools, including video. Project managers also need updated tool stacks to lead complex projects to completion.
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spike

Turning team knowledge into Alert Routing rules

Mar 12, 2026 By Sreekar In Spike
Over time, on-call teams build up a quiet layer of knowledge about their systems. Someone learns that a specific error code always means phone calls are failing. Someone else figures out that a particular background job fires a warning every night and has never once needed attention. That knowledge shapes how your team responds to incidents every day. But when it only lives in people’s heads, your response depends entirely on the right person being available at the right time.
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onpage

Do Veterinarians Go On Call? Reinventing OnCall Management for Veterinary Clinics

Mar 12, 2026 By Michelle Chua In OnPage
Veterinary clinics typically operate during standard 9–5 business hours. But emergencies don’t follow a schedule. The puppy you just brought home might decide that the rubber duck your toddler dropped on the floor looks like the perfect snack. Or your dog might get into a box of Valentine’s Day desserts you left on the counter. Suddenly, what seemed like an ordinary evening turns into a frantic search for help.
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onpage

The Hidden Cost of AI Productivity: When Efficiency Turns Into "Brain Fry"

Mar 12, 2026 By Ritika Bramhe In OnPage
A new HBR study reveals that the race to build and manage AI agents may be pushing knowledge workers toward a new form of cognitive overload. If you spend any time on LinkedIn these days, you’ve probably seen the same type of post over and over. Someone proudly announces they built an AI agent that now writes their emails, analyzes data, drafts presentations, and maybe even ships code.
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pagerduty

The Path to Autonomous Operations: PagerDuty Spring 26 Release

Mar 12, 2026 By Laura Chu In PagerDuty
Shipping velocity has never been faster, but reliability can’t be the trade-off either. For engineering leaders, deploying AI for operations is no longer optional. The question is whether you’ll lead the transformation or fall behind. The hard truth? Organizations can’t keep relying on humans as the first line of defense. Not when the pace of shipping has never been faster. It’s simply not scalable.
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