Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Product Update - May 2026

IncidentHub's latest product updates include a new Business plan with Teams support, early outage detection v1, and more integrations with ticketing systems. The public status now includes a disable feature. As before, many features are driven by feedback, and I am grateful to all our customers who have shared their feedback with us.

LLM Observability: Lessons From MLOps w/ Maria Vechtomova (Cauchy)

For nine years, Maria Vechtomova was shouting about monitoring. Nobody cared, until LLMs arrived. As co-founder of Cauchy, Databricks MVP, and one of the most followed voices in MLOps, Maria has watched the field evolve from hand-built experiment trackers to today's flood of observability tools, and her central claim might surprise you: globally, nothing has changed. The fundamentals are the same: track your code, data, and models so you can roll back when something breaks.

First Look at the Next-Generation OnPage Enterprise Web Management Console

Get a first look at the next-generation OnPage Enterprise Web Management Console, a modernized platform designed to help critical response and operations teams across IT, Healthcare, and other industries improve visibility, streamline communication workflows, and respond faster from one centralized interface.

New Features, Same Flow for Healthcare Professionals: Inside OnPage's Next-Gen Enterprise Web Console

You requested, we implemented it. OnPage’s new web console with an improved and more modern interface design is coming to you in the next few days! But we’re aware of how difficult it is to introduce change for healthcare organizations. Not because clinicians and hospital admins are averse to learning new tools. But more so because they’re wary of anything that may come in between them and their patients, taking away their valuable time from care delivery.

HIPAA-Compliant Messaging and Clinical Communication

In today’s fast-paced healthcare environment, patient outcomes rely entirely on immediate, accurate, and secure information transfer. Mismanaged communication is costly; industry data suggests that communication failures contribute to an estimated $12 billion in annual revenue loss and are linked to nearly 30% of malpractice claims.

What Is an Incident Commander? Role, Skills, and Best Practices

The fastest incident response teams treat coordination as a craft. Someone owns the call, drives the decisions, and keeps everyone moving in the same direction while the team puts the system back together. That person is the incident commander (IC), and getting the role right is what separates your 15-minute fix from a four-hour war room where nobody’s sure who’s making the call.

PagerDuty Appoints John DiLullo as Chief Executive Officer

Jennifer Tejada Transitions to Executive Chair of Board of Directors After Serving as CEO Since 2016. John DiLullo Brings Deep Enterprise, Product and Go-to-Market Leadership Experience to Lead Next Phase of Growth. Company Reaffirms First Quarter and Full Fiscal Year 2027 Guidance.

What is the Mean Time to Resolution (MTTR)? Why It Matters and How to Resolve

How quickly can you restore service when an incident hits your system? Most IT teams are not slowed down by detecting incidents. The challenge starts after something breaks, when the goal is to bring services back online as quickly as possible. Modern systems are highly distributed. Alerts arrive from multiple tools, dependencies are complex, and it is often difficult to immediately understand what actually failed.

New in PagerDuty's Slack Experience: Dedicated Channels, Quick Declare & New On-Call Paging Commands

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.