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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

manageengine

Top tips: 5 lessons learned from the recent Microsoft Azure disruption to survive the next cloud outage

Aug 1, 2024 By General In ManageEngine
The recent Microsoft Azure outage had a profound impact, disrupted services for countless businesses and individuals around the globe, and exposed the risks of relying exclusively on cloud solutions. This incident, triggered by a mix of technical failures and unexpected complications, resulted in substantial downtime, access issues, and operational interruptions across multiple industries.
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ilert

HetrixTools and ilert: Augment your Uptime and Blacklist Monitoring with Powerful Incident Management

Aug 1, 2024 By Daria Yankevich In iLert
ilert users can now seamlessly connect ilert with HetrixTools' monitoring capabilities. This streamlined integration ensures smooth IT operations with minimal downtime and faster issue resolution.
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bigpanda

Steps to AIOps maturity: Improve MTTR with AI

Aug 1, 2024 By Rachel Pearson In BigPanda
Many organizations face increased costs from excess noise, manual workflows, and long outage times. These inefficiencies negatively impact budget, service uptime, and, ultimately, customer satisfaction. With effective use of AI, you can give operators the most relevant, full-context incident data, providing a greater understanding of an incident within seconds.
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pagerduty

Are you Prepared for Your Next Major Outage?

Aug 1, 2024 By Mark Philp In PagerDuty
Software is not perfect. And ultimately, it’s not a matter of if you will have an outage, but of when. With the increasing complexity and frequency of IT incidents, is your organization prepared to respond and recover when each second counts? Here at PagerDuty, we’ve compiled a list of best practices to keep your systems up and running.
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squadcast

5 Reasons to Switch from PagerDuty to a More Effective Alternative

Jul 31, 2024 By Vishal Padghan In Squadcast
When it comes to Incident Management, having the right tool can make all the difference between a swift resolution and prolonged downtime. While PagerDuty has long been a staple in the industry, many teams are finding more effective alternatives that better align with their needs and offer significant advantages. Here, we explore five compelling reasons to consider switching from PagerDuty to more efficient alternatives.
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pagerduty

Reducing Coordination Costs in Incident Response

Jul 31, 2024 By Mandi Walls In PagerDuty
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.
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Redefining incident management: the power and pitfalls of AI

Jul 31, 2024 By Incident.io In Incident.io
Like it or not, AI is having a monumental impact on our lives. Most of the products we engage with today have AI features and functionality, aimed at assisting or completely replacing the actions normally taken by humans. When it comes to incidents, we’re firm believers of accelerating human actions, and believe the risk of over-automation far outweighs the benefits. In this live event we’ll dig a little deeper on why, as we cover the power and pitfalls of AI.
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rootly

The Best SRE Tools To Improve Reliability and Streamline Operations

Jul 31, 2024 By Iryna Iurchenko In Rootly
For better or worse, most companies—including their execs and developers—see SREs as superheroes who’ll save them from the evils of downtime and service degradation with their boundless superpowers. SREs are expected to constantly perform dangerous stunts like production debugging or communicating highly technical issues to angry VPs. They must also be able to manage infrastructure, networks, databases, pipelines, operating systems and much more.
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