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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

bigpanda

Automated incident response in ITOps

Jul 30, 2024 By Amy Brennen In BigPanda
Most IT leaders realize that automating repetitive, low-level incident response actions is vital to multiple benefits. To name just a few, these include: In IT, incident response refers to addressing any event that disrupts normal service, application, security operation, or performance. Using AI and machine learning, automation addresses incident analysis, detection, investigation, triage, and response. The question is often identifying where to start or the best approach.
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InvGate

Understanding Mean Time to Resolve

Jul 30, 2024 By Pablo Sencio In InvGate
Back in the day, IT teams often spent countless business hours manually sifting through logs, diagnosing issues, and identifying the root cause of a system failure. This painstaking process frequently led to prolonged downtimes and frustrated users. Today, organizations can’t afford such inefficiencies. Keeping systems running smoothly is key, and that’s where critical metrics like Mean Time to Resolve (MTTR) come into play.
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pagerduty

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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PagerDuty Advance | Generative AI for PagerDuty Operations Cloud

Jul 30, 2024 By PagerDuty In PagerDuty
Introducing PagerDuty Advance: GenAI for critical operations work. For every step of the incident lifecycle. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Advance helps operations teams manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.
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Drive Operational Excellence featuring PagerDuty Advance

Jul 30, 2024 By PagerDuty In PagerDuty
Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Advance capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.
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martello

Microsoft Outage MO842351: Understanding Impact & Scope Saves You From Raising Unnecessary Alarm Bells

Jul 30, 2024 By Amanda Griebeler In Martello Technologies
Just ten days after the last major Microsoft 365 outage, Microsoft reported another incident at 8:48 am on July 30, 2024. The message on X was vague, offering limited details about the scope and impact of the problem. This left many IT teams preparing for what they anticipated would be another rocky day.
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squadcast

Optimizing Incident Management: Effective Stakeholder Communication with Squadcast

Jul 29, 2024 By Spandan Pal In Squadcast
When a critical system goes down, every minute counts. Amid the chaos, it's easy to overlook a crucial aspect of Incident Management: keeping stakeholders informed. However, neglecting stakeholder communication can have disastrous consequences, including misinformation, delayed decisions, and frustration. Effective stakeholder communication is essential for ensuring a coordinated, efficient, and transparent response to incidents.
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Incident.io

Where does the time go after you resolve an incident?

Jul 29, 2024 By Eryn Carman In Incident.io
We were curious: once an incident is over, how long does it take companies to document, review, create learnings, finish clean-up items, and complete any other follow-up action items? We work with a wide variety of companies, from small start-ups to Enterprises with thousands of engineers. But we wanted to know: where is their time spent after they resolve an incident? Here’s what we found!
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statusgator

25 Best Incident Management Software and Communication Platforms 2024

Jul 29, 2024 By Colin Bartlett In StatusGator
In 2024, only 45% of companies have an incident response plan in place. If your organization is among the 55% without one, it’s crucial to change that. Service outages are inevitable. Cyberattacks and information security threats are more prevalent than ever. So having the right incident management software can be a game-changer for your organization, helping you respond swiftly and effectively when issues arise. The challenge, however, lies in selecting the right incident management solution.
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Enhancing Transparency in Incident Management with SIGNL4

Jul 29, 2024 By SIGNL4 In SIGNL4
Effective incident management is crucial for businesses to maintain smooth operations and customer satisfaction. However, ensuring transparency throughout the incident resolution process can be challenging. This is where SIGNL4 steps in, offering a comprehensive solution that enhances transparency at every step of incident handling.
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